IT Technician

at  Red Hotels Limited

CAN YOU SHOW QUICK THINKING AND RESILIENCE IN THE FACE OF A TECHNICAL EMERGENCY?

Do you live or want to live and work in Cornwall?
We are currently seeking a dynamic IT Technician to work with our Technical Manager maintaining the integrity across our IT Network and associated software within our two Hotels in Mawgan Porth, Cornwall. On hand as IT support to the varied activities across our hotels, you will also be the main point of contact for employees who are experiencing computer or software issues, or who need IT advice. This role is integral to our wider team’s success and has a significant impact on our guests’ experience. Effective problem-solving, prioritisation, and communication skills are essential for this position!

Responsibilities and Duties

• Install, configure, and maintain end-user workstations, servers, Wi-Fi systems, network cabling, communication systems, televisions and other related equipment, devices, and systems
• Troubleshoot, prioritise, and resolve hardware, connection, printer, and software issues reported by users via our ticketing system
• Upgrade software, install patches, and update operating systems on a regular basis
• Create, update, and delete user accounts when requested
• Provide IT support and advice for both hardware and software issues that users encounter
• Assist with IT Training for users on existing or new IT systems
• Assist in the development and updating of our technical knowledgebase, including self-help guides for users
• Liaise with 3rd party IT suppliers / support companies by logging new faults / requests and assist them towards a quick resolution
• Ensure the integrity and security of business data and IT Network in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance
• Assist with out of hours IT Maintenance on live systems

Qualifications

• Applicant can show experience as IT Technician or related position, or from a relevant university / college course
• Excellent diagnostic and problem-solving skills
• Basic understanding of computer systems, Windows and MacOS operating systems, DHCP, TCP/IP, and NAT
• Good knowledge of internet security and data privacy principles
• Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)

Key Skills

• Excellent diagnostic and problem-solving skills
• Outstanding organizational and time-management skills with the ability to work on multiple tasks at once
• Enthusiastic and self-motivated who is keen to learn or share knowledge of new technologies
• Team player and great communicator with an end-user and guest-oriented approach
• Able to work as part of a team and on their own

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• Competitive hourly pay of £12.50-£13.00ph (£26,000-£27,040 PA FTE) depending on experience
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay at Bedruthan after your first year
• Enjoy 40%off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
• Local partnership discounts
• Health Shield Healthcare Plan

Temporary on-site team accommodation is available
Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Going above and beyond to make sure when you join our family you will be a part of one of the most exciting independent companies in the UK.
Joining our team isn’t a job, it’s a lifestyle choice.

• Install, configure, and maintain end-user workstations, servers, Wi-Fi systems, network cabling, communication systems, televisions and other related equipment, devices, and systems
• Troubleshoot, prioritise, and resolve hardware, connection, printer, and software issues reported by users via our ticketing system
• Upgrade software, install patches, and update operating systems on a regular basis
• Create, update, and delete user accounts when requested
• Provide IT support and advice for both hardware and software issues that users encounter
• Assist with IT Training for users on existing or new IT systems
• Assist in the development and updating of our technical knowledgebase, including self-help guides for users
• Liaise with 3rd party IT suppliers / support companies by logging new faults / requests and assist them towards a quick resolution
• Ensure the integrity and security of business data and IT Network in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance
• Assist with out of hours IT Maintenance on live system