IT Technician Site Manager - Bristol Airport

at  Collins Aerospace

REQUIREMENTS:

• Significant and demonstrable work experience in installation, configuration, maintenance, and troubleshooting of Windows workstations, and servers.
• Bachelors’ degree; or an equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities.
• Previous supervisory and/or leadership experience in providing direction to a team and/or a project.
• Ability to interface with the customer and provide appropriate updates/reports as required.
• Previous experience in managing a budget and being responsibility for financial reporting.
• Preferred working knowledge of Airport IT Systems.
• Excellent communication skills – written/oral (English).

ABOUT US:

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience.

POSITION ROLE TYPE:

Unspecified
We are currently seeking to recruit an IT Technician Site Manager for Bristol Airport.

ROLE OVERVIEW:

The Site Manager will oversee three IT Technicians in a manner that creates a proactive team and highly customer-focused environment. The Site Manager will maintain a professional and efficient level of service in a fast-paced environment to prevent any disruption in airline operations or passenger services.
Additionally, the Site Manager will work with ITIL practices and ISO processes for the operations of all systems and ensure that they are operational 24x7x365.

Responsibilities:

• Review technical and customer support specifications and provide recommendations on best value to meet customer requirements.
• Maintain regular progress communication with the customer and take any remedial action for deficiencies.
• Serve as customer liaison with a variety of airline and airport authority customers, assuring continual compliance, reporting of service level performance, and ensuring customer, corporate or local procedures/expectations are in compliance.
• Assist with on-site employee relations including, but not limited to, hiring, performance management, disciplining, promoting, and dismissal.
• Develop the internal quality practices and ensures the team is trained with latest policies and procedures.
• Be responsible for scheduling on-site staff shift schedules.
• Provide on-site representation for joint union-management proceedings.
• Interface with senior management to communicate status of projects.
• Provide continued growth, mentoring and career track for staff using Performance Management Planning.
• Promote continual quality improvements and support development of quality control programs.
• Liaison between commercial sales, accounting, implementation, and operational stakeholders to ensure all needs are captured for an end-to-end solution.
• Identifying opportunities for the site and proposal submission to the customers.