IT Technician - UAE

at  Kitopi

Kitopi is the region’s leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces.
Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region.
Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland.
We are currently seeking IT Field Technicians to join our team and support our restaurant and Cloud Kitchen Operations in maintaining their Point-of-Sale (POS), printers, networks, CCTV systems, laptops, and other peripherals.

• On-Site Support: Provide on-site technical support for restaurant, Cloud Kitchens, including troubleshooting, repair, and maintenance of POS systems, printers, networks, CCTV cameras, laptops, and other IT equipment.
• Routine Maintenance: Conduct routine maintenance checks to ensure the smooth functioning of IT systems and equipment in restaurants.
• Installation and Configuration: Install and configure new hardware and software components, including POS terminals, printers, network devices, and CCTV cameras, according to the operational need.
• Technical Troubleshooting: Diagnose and resolve technical issues reported by restaurant staff promptly and efficiently to minimize downtime and disruption to operations.
• Documentation: Maintain accurate records of service calls, repairs, installations, and maintenance activities performed at each restaurant location.
• Customer Communication: Communicate effectively with restaurant managers and staff to understand their IT requirements, provide technical assistance, and ensure customer satisfaction.
• Training and Support: Provide training and support to restaurant staff on the use of IT systems and equipment, including POS terminals and software applications.