Company Description
From its Quebec City office, CIMA+ is looking for a computer Technician in user support to provide on-site and remote support for all CIMA+ offices. Working closely with the IT team and with the required supervision, the technician will be called upon to provide technical support to users experiencing difficulties with hardware and applications. By joining our team, the chosen candidate will have the chance to develop in a professional and stimulating environment, encouraging involvement in projects that may appeal to their fields of expertise and interest. Hybrid work may be authorized for a few days a week.

JOB DESCRIPTION

• College diploma in computer science or equivalent
• From three (3) to five (5) years’ experience in the field of user support
• Fluency in spoken and written French and English. This position requires fundamental bilingual skills, which will enable you to communicate effectively with our various national stakeholders.
• Mastery of Windows 11, AD and basic understanding of SCCM
• Good knowledge of Microsoft 365 support and cloud applications
• Be able to prioritize and manage time effectively
• Good learning skills and excellent customer service approach
• Ability to work independently in a team with minimal supervision
• Ability to prioritize and manage time effectively
• Adopt a respectful and professional attitude towards customers and colleagues
• Excellent analytical and problem-solving skills
• Demonstrated experience in solving technical computer problems
• Has a car and a valid driver’s license
  For questions, contact Ibrahima Amadou LY
  

  LI-Hybrid

Additional Information
Ethics and integrity are fundamental values at CIMA+. That is why we are committed to ensuring equal access to resources and opportunities for candidates, regardless of their identity (race, ethnicity, colour, religion, gender, age, disability, sexual orientation, gender identity or expression, socio-economic status or background, etc.).
In keeping with the principles of employment equity, we encourage all applications, including, but not limited to, those from women, Indigenous people, people with disabilities and visible minorities. We also encourage candidates to complete the self-identification form when applying for employment.
Accommodations are available on request. Your Business Partner will process your request.
Find out about The CIMA+ advantage - CIMA+

• Provide first- and second-level on-site and remote support to customers for problems with hardware or software related to computer workstations, peripherals, telephony, videoconferencing and mobile devices
• Handling of first-level remote support calls via the dedicated hotline
• Participate and get involved in tasks related to the computer park (setting up new workstations, rotations, updating, moving equipment, inventory, etc.).
• Configure, install and support equipment such as printers, photocopiers and other peripherals
• Create, capture and process requests with the ServiceDesk ticketing system;
• Maintain good working communication with colleagues and customers
• Other tasks and responsibilities may be added depending on the employee’s development within the IT Services team