IT Technician

at  Westbow Group of Companies

WHO WE ARE

Founded in 1977, the Westbow Group of Companies is made up of high-quality businesses throughout various industries. Based in Chilliwack, BC with operations in Western Canada and Guatemala City, our companies tackle construction, investing, agriculture and non-profit causes, constantly aiming to produce Quality for Generations. We are a company that prides itself on its values:

• We work hard, we work smart
• We build lasting value
• We are creative and innovative
• We have fun
• We care
• We act with integrity

ABOUT THE ROLE

Reporting to the IT Manager, the IT Technician is responsible for assisting with Tier 1 IT support. Main responsibilities include technician support, troubleshooting, and use account administration for the Westbow Group of Companies.
Hourly Wage Range: $20.00-$25.00/hr.

WHAT YOU’LL BE DOING

• Supporting the IT team with ticket system, tracking issues, and ensuring timely solutions.
• Prioritizing tasks and tickets based on urgency.
• Documenting all support tickets and inventory transactions.
• Conducting inventory audits and updating records; insuring inventory is accurately tracked and maintained.
• Providing first level technical support to employees via phone, email and in-person.
• Testing fixes to ensure problems have been resolved.
• Supporting the IT department with miscellaneous tasks.