IT Technology Services (Senior) Specialist (f/m/d)

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The position requires analytical skills in combination with a genuine service-oriented approach including the ability to anticipate changes and present recommendations to Management. You will deal with large, multinational enterprises / providers in order to ensure services meet our requirements and expectations.

• IT asset management for Germany
• Attending on-site IT equipment inventories and audits
• Contract management for managed IT services
• Identification and management of technical and contract risks
• Escalation management
• Claim management
• Use creative approaches to ensure strategic development of department specific strategy, execution and operational plans
• Monitoring of specific goals (scope, quality, availability) and continuous enhancements and adoption to new requirements
• Develop concepts for continuous improvements of processes and content
• Provide program & project management support for department specific project

The position requires analytical skills in combination with a genuine service-oriented approach including the ability to anticipate changes and present recommendations to Management. You will deal with large, multinational enterprises / providers in order to ensure services meet our requirements and expectations.

• IT asset management for Germany
• Attending on-site IT equipment inventories and audits
• Contract management for managed IT services
• Identification and management of technical and contract risks
• Escalation management
• Claim management
• Use creative approaches to ensure strategic development of department specific strategy, execution and operational plans
• Monitoring of specific goals (scope, quality, availability) and continuous enhancements and adoption to new requirements
• Develop concepts for continuous improvements of processes and content
• Provide program & project management support for department specific projects