IT WORKPLACE SUPPORT ANALYST (M/F/D)

at  SEFE Marketing Trading

IN SHORT

We are looking for an experienced Workplace Support Analyst to join our evolving IT function in Manchester.
Working as part of small team you will play a crucial role in ensuring that the SEFE IT infrastructure runs smoothly. A key part of this role includes providing first-line support to employees covering hardware, software and network issues. Working predominantly on site, you will collaborate with other IT professionals and maintain accurate records of issues, solutions, and other relevant information to improve future support.

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy, and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers in various European markets, from small businesses to municipal utilities, regional gas suppliers, industrial companies, power plants and multinational organisations. With a sales volume of around 200 TWh of power and gas, SEFE plays a central role in the stability of the energy supply in Europe. SEFE is owned by the Federal Government of Germany.
Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.

The role of IT Workplace Support Analyst involves providing timely and professional technical support to end-users, resolving issues within defined SLAs, and effectively communicating with stakeholders. It includes identifying opportunities for continuous improvement, supporting IT projects, and fostering collaboration. Additionally, the role promotes ITIL (Information Technology Infrastructure Library) processes and ensures compliance with company policies and regulations.