IT Workplace Support Specialist

at  Orange Cyberdefense

Orange Cyberdefense, an Orange Group company, is one of the world’s leading cyber security services and solutions providers.
Orange Cyberdefense enjoys 25 years’ experience in the field of global information security, providing products and services for leading organisations in over 160 Countries.
We are building a safer digital society, protecting individual and corporate freedom across geographies.

• You provide excellent end-user IT support to Orange Cyberdefense employees and training them where needed.
• You manage the Asset Register and the process of new joiner, movers and leavers.
• You support end user devices and ensure devices are managed and updated using the security policies
• You are part of an International IT team and deal with support cases/tickets and changes using the ticketing system
• You contribute to create documentation/user guides and keep them up to date
• You ensure workspace at offices are setup and working properly including meeting rooms and reception desks
• You take end-to-end ownership of IT issues and keep users updated with progress
• You create email accounts and distribution groups on collaboration platforms such as Office 365
• You administrate IT applications
• You provide remote support to users to facilitate home working
• You work towards compliancy programs such as ISO 270001 and CE+
• You provide smart hands to the infrastructure team for tasks such as installation of devices in offices and datacenter