ITS Applications Technician

at  The British School of Brussels

Starting January 2025
BSB is a not for profit, inclusive independent international school comprising 1,350 students from approximately 70 countries. Located in the parkland of Tervuren, we enjoy world class facilities set within an inspiring green campus, yet near all the amenities of the university city of Leuven and the capital city of Brussels. But what makes our school an exceptional place to learn and grow, and what really sets us apart, are the relationships we build, the culture of kinship we foster and the pursuit of quality in everything that we do.
We are committed to providing a vibrant and engaging holistic education for our students in a harmonious atmosphere. With everyone learning and working together to inspire success, we have created a thriving community with the notion of ‘one school’ at its heart. By balancing academic endeavour with pastoral care, and classroom-based learning with enrichment opportunities, we provide our students with the best opportunities possible to broaden their aspirations and horizons.
Our curriculum is British based and uniquely adapted to the needs of our international and diverse student body. There is an Early Childhood Centre for children aged 1-3. Our Primary School offers a bespoke enquiry-based curriculum. Students in Year 10 & 11 study for (I)GCSE and BTEC courses. Post-16 students can choose from three internationally recognised pre-university examination courses: English A Levels, International Baccalaureate (IB) Diploma or BTEC. Our Enrichment programme is exceptional, offering over 100 activities per week.
As one of the top performing schools in the world, BSB students go on to attend a wide range of top universities across the globe. We believe that our exceptional student outcomes and top world rankings are really a happy by-product of our unique culture built on care, curiosity, and collaboration.
Purpose of the role:
The ITS Applications Technician is an important part of the school’s ITS team, dedicated to supporting both students and teachers with their IT needs. This includes providing assistance with software and hardware issues, ensuring that all technological resources are functioning optimally. By being a collaborative team player, the ITS Applications Technician will contribute to maintaining a high standard of IT support, ensuring a seamless and efficient technology experience for the entire school community.

SKILLS

• Database management/development skills
• Experience in supporting/maintaining applications and database systems.
• Expertise in scripting languages and programming.
• Excellent knowledge of Microsoft Office 365
• Experience in training
• Excellent problem solving skills
• Excellent communication skills, both written and verbal, to effectively convey information and collaborate with diverse teams.

• Provides support for the ITS Data and Application Officer in maintaining the School’s MIS System, ISAMS (Internet based School Administrative Management System)
• Provides backup for the ITS Applications Technician in maintaining the School’s other core databases (such as the cashless catering system, access control system, locker management system and other database systems)
• Provide training on core systems/software used by the school
• Production of online/interactive courses, paper-based training material and crib sheets
• Some developmental work on the School’s core systems/applications
• Technical and user support for core school administration software
• Preparation of documentation
• Provides Help Desk Support for the ITS Data and Applications team (Answer phone calls, log and create tickets)
• Maintaining the central Knowledge Base used by the ITS team.
• Providing when required after hours support.
  The post holder may be required to perform duties other than those given in the job description for the post. The particular duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed.