ITSM Analyst

at  Local Government Federal Credit Union

LGFCU & CIVIC’S CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

HERE ARE A FEW SKILLS YOU MUST HAVE TO BE QUALIFIED FOR THIS POSITION.

1. Minimum 4-6 years of proven experience in IT service management or a related IT role.
2. ITIL Foundation certification or obtained within 1-year of employment.
3. Proficiency in ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell).
4. Strong understanding of ITIL best practices and frameworks.
5. Ability to analyze data and metrics to identify trends, issues, and areas for improvement.
6. Strong problem-solving abilities to conduct root cause analysis and implement effective solutions.
7. Excellent verbal and written communication skills to interact with stakeholders at all levels.
8. Strong organizational skills to manage multiple tasks and priorities simultaneously.
9. Keen attention to detail to ensure accurate documentation and compliance with ITSM processes.
10. Basic understanding of project management principles.

Please refer the Job description for details