ITSM Analyst – Service Asset and Configuration Management

at  NHS Business Services Authority

In this role, you are accountable for Specialist skills Support the development, introduction, transition and day to day operation of ITIL service management processes, engaging with business colleagues, internal/external suppliers and key stakeholders as guided. Support the adoption of Service Management policies, processes and procedures, ensuring they are in place for each function and are followed by all Service Providers with non-conformance reported and reviewed. Implementing standards and policies, pro-actively identifying and proposing improvements or enhancements to meet changing needs. Proactively engaging in conversations to support the on-going development and maintenance of your own skills and knowledge, including attending relevant Communities of Practice.
Working under general direction; planning your own work to achieve agreed objectives, seeking information when unclear, and escalating as appropriate, any issues or conflicting priorities which may impact deadlines. Actively participating and contributing to quality assurance reviews of your work through a variety of approaches such as peer review, learning logs, and engaging in appropriate communities. Keeping abreast of new and emerging methodologies and standards to support innovative and creative delivery of business objectives. Support the Service Asset and Configuration Management process in the identification, control, recording, reporting, audit and verification of service assets and configuration items.
Complete daily SACM tasks in the ITSM tool SD+; support CMDB data validation with alternative data sources; support Snow data validation with alternative data sources; support internal asset and configuration management audits and external audit; support data modelling and the analysis of CI relationships. Support the development of SACM processes and procedures, suggest areas for improvement and communicate SACM roles and responsibilities with stakeholders.Staff Mentor and coach other team members to enable the on-going personal development and growth of skills within the team.Financial Management Maintain an awareness of financial and personal implications in the use of a range of resourcesRelationship Management Engaging in partnership working with other individuals, groups and agencies. Identify opportunities, engaging and fostering relationships and partnership working within the organisation, and with third parties, and cross government organisations to identify, influence and deliver value to the organisationInformation Management Implement, monitor and report on several areas including agreed service levels, KPI’s and standards within team, reviewing individual and team performances including outputs from appraisals, development needs, and trends are identified, and anomalies understood and reports generated and delivered to agreed frequency, methods and processes. In addition to the above accountabilities, as post holder you are expected to: Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
Demonstrate NHSBSA values and core capabilities in all aspects of your work. Encourage an environment where your own and colleagues safety and well-being is promoted. Contribute to a culture which values diversity and inclusion. Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Based in either Newcastle or Fleetwood with occasional travel between the two locations. Working relationships Responsible to: B6 IT Service Manager Service Asset and Configuration Management (SACM) Key relationships and connections: Team members Service delivery teams Business stakeholders Service Managers Suppliers Peer Network

Please refer the Job description for details