ITSM Change Manager-Remote

at  ICF

WE ARE OPEN TO SUPPORTING 100% REMOTE WORK ANYWHERE WITHIN THE US

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology-driven department, seeking a Change Management Process Area Manager to implement best-practice processes for a variety of Federal clients, including the National Institutes of Health (NIH).
Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

REQUIRED SKILLS:

• Bachelors Degree from an Accredited University
• 6+ years of experience with Change management
• 3+ years of ServiceNow experience
• 2+ years of experience implementing ITIL processes across a variety of platforms and cloud environments.
• US Citizen or Green Card Holder due to federal contract requirements
• Ability to obtain U.S. government public trust clearance
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

PREFERRED SKILLS:

• 4+ years of IT modernization experience
• ServiceNow Certifications
• ITIL Foundation certification.

• Perform the Process Manager role for the Change Management process area.
• Consult with the Process Owner and provide subject matter expertise to the client within the IT Service Management (ITSM)/ITIL task area.
• Coordinate key interfaces between the Change management process and other processes, in particular configuration management and software asset management.
• Contribute to the development and execution of a roadmap to improve management processes.
• Oversee the change request process from initiation to completion.
• Facilitate Change Advisory Board (CAB) meetings.
• Provide training to users on the change management process.
• Develop and implement program activities, such as Management Plans, which are aligned with ITIL best practices.
• Process change related requests (new requests, changes, upgrades, article renewal/retirement etc.)
• Enable the design, development, delivery, and management of key communications for updated processes in both process areas.
• Provide input, document requirements, and support the design and delivery of training programs.
• Consult and coach teams on all aspects of change management.
• Report monthly on KPI’s to Senior Management
• Encourage a culture of knowledge-sharing and collaborative workflow among departments and project teams.
• Ensure that employees are sure of the change management processes, including the purpose.
• Effectively manage all Knowledge Bases