ITSM Consultant

at  Devoteam

• Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity.
  By combining creativity, technology and data insights, we empower our clients to transform their business and unlock the future.
  With more than 25 years of experience and 10.000 employees across Europe and the Middle East, Devoteam promotes responsible technology for people and works to create better change.
  Devoteam has been a ServiceNow Elite Partner since 2019 and was named Global IT Workflow Partner of the Year in 2021 and EMEA Elite Partner of the Year in 2023. In 2024, it was also named the EMEA Consulting and Implementation Partner of the Year.

WHAT CAN YOU EXPECT FROM WORKING AT DEVOTEAM?

• The opportunity to enhance and expand your skills and competences.
• Guidance and support from experienced senior colleagues.
• Are you seeking a company where you can connect with like-minded individuals and socialize outside of work ? Look no further!
• Feel free to check out our Cocuma page or explore the Benefits and perks section below for more information.

YOU’RE A GREAT FIT FOR THIS ROLE IF YOU HAVE:

• IT knowledge of Application Development technologies (JavaScript, HTML, CSS, DML/SQL, Angular.JS, web services…).
• Strong soft skills, including communication and presentation abilities , analytical thinking and troubleshooting skills.
• Advanced English , both written and verbal communication.
• IT education or relevant experience in the IT industry.

As a ITSM Consultant, your primary responsibilities will include:

• Implementing ServiceNow solutions , gaining hands-on experience with the platform.
• Learning the ins and outs of ServiceNow, including configuration, customization , and best practices.
• Collaborating with team members to gather client requirements and assist in the development of tailored ServiceNow solutions .
• Supporting pre-sales activities by contributing to p resentations, workshops, and proposals .
• Participating in client meetings , helping to identify their needs and providing valuable insights