ITSM Data Reporting Analyst

at  Worldpay

ARE YOU READY TO WRITE YOUR NEXT CHAPTER?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
We’re looking for a ITSM Data Reporting Analyst to join our ever-evolving IT Service Management (ITSM) team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.

EEOC STATEMENT

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

• Forming an important part of a team of reporting engineers delivering best-practice data management, analysis, and reporting solutions in an Agile-aligned team.
• User engagement and scope capture, to understand their strategic goals and for delivery of analysis/reporting solutions.
• Design and delivery of analysis/reporting solutions to end users and ensuring they can drive value through data/analytics capabilities and technology.
• Ongoing support of solutions, including incident break-fix and bug-fix work.
• Use of multiple Servicenow functions/modules to create real-time, dynamic analytics dashboards and provide reporting functions to end users.
• Take personal responsibility for quality of your individual deliverables, and contribute to the quality assurance of your team’s deliverables.
• Become an integral part of the wider team, supporting key projects and programs critical to its success