ITSM ServiceNow CMDB Process Engineer

at  Deloitte

REQ #

17068
Job description

CONNECT TO YOUR SKILLS AND PROFESSIONAL EXPERIENCE

• Experience in ServiceNow ITSM, CMDB and ITOM platform areas.
• Proven experience with the ServiceNow Common Service Data Model & IT Operations Management.
• Excellent communication and ability to capture detailed functional requirements and translate into technical use stories is a required skill for this position.
• Proven ability to manage work from requirements to go live, preferably within an Agile environment.
• Demonstrated experience with providing advice and guidance on industry best practices and art of the possible tooling capabilities
• Prior experience with ServiceNow CMDB & Discovery tooling options in a complex enterprise level environment
• Proven experience with the configuration management processes including best practices, methodologies, techniques, KPIs.
• Prior experience working in an enterprise level professional services environment or similar.
• ITIL, Agile and/or ServiceNow certification (preferred)

• Interface with our customers, manage their requirements and craft stories across CMDB and ITOM processes in ServiceNow
• Conduct gap analysis to identify improvement areas in existing CMDB and ITOM processes
• Shape requirements by demonstrating latest technologies and tools to help shape the art of the possible within IT Operations
• Follow existing SAFE Agile methodologies and track work items assigned to completion across multiple development teams.
• Assist with setting up CMDB components and relationships according to the ServiceNow Common Service Data Model.
• Configure and run ServiceNow reports, dashboards and exports as per customer requirements when needed.
• Participate in testing and validation of acceptance criteria and act as a customer advocate for requirements