IWMS , CMMS Platform Analyst

at  JSAJones Lang LaSalle SE

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EXPERIENCE & QUALIFICATIONS

• Minimum 2 years’ experience managing CMMS / IWMS workorder applications, performance management, data and analytics (preferably Corrigo).
• A minimum of 2 years’ experience working in a Facilities Management or other client facing environment.
• Above-average aptitude for technology and systems, highly proficient in MS Office.
• Fluent in local language and English with excellent communication skills – both verbal and written.

As part of the Digital Operations Operational Management team, this position is responsible for systems administration, data governance and the operation performance of local Accounts Integrated Work Management System (Corrigo). General duties include transitional and operational system configuration support, data administration / integrity, platform configuration / optimization, training, and auditing.

Key Responsibilities (indicative not definitive)

• The designated Country Corrigo Platform Administrator is responsible for the overall integrity of the local Corrigo platforms, assuming responsibility for supporting the account teams, overseeing proper system use and configuration to meet internal and client objectives.
• Management of Corrigo account work order processes and associated data, as it specifically relates to performance management and Corrigo capability.
• Management of platform operations to mitigate operational risk.
• Serve as the single point of contact to the account teams for all CMMS systems related questions, support issues, and requirements.
• Responsible for production of monthly, quarterly, annual, and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labour reporting, project reporting, incident reporting and training.
• Responsible for system and user process documentation, this may include translations; developing new documentation as required and updates to existing documentation.
• Support account team users with general questions and other systems support requests.
• Requesting User IDs and passwords for new users via OVID/TAT processes.
• Request system changes and tier-2 support through Corrigo governance processes.
• Provide new user training, advanced user training and new feature training to account and client staff as required.
• Configuration of system notification messages, print formats and other inbound / outbound communication mechanisms.
• Develop and deploy inspection forms supporting building engineering teams.