Jewellery Consultant - Engagement & Wedding Specialist - 30 hours

at  Chupi

YOUR PROFILE

Chupi has brought diamonds into the 21st century. For those who celebrate life’s most precious moments, Chupi delivers meaningful luxury, timeless treasures that tell stories of love, hope and everything in between, designed to be passed down for generations to come. Our vision is to transform the way people celebrate their most precious moments, creating a more beautiful tomorrow, and our mission is to do so through a focus on sustainability, innovation and master craftsmanship.
Starting from a market stall, we’ve grown into a multinational company with exceptional expertise across luxury sales, marketing, and sustainable supply chains. Our team is ambitious, brilliant, and committed to our mission. We’ve built our business on a foundation of kindness, care, and constant learning, creating a community that supports and mentors one another, encouraging continuous innovation and improvement.
We have taken our first steps into augmented reality with our in-house built virtual try-on tool, and we further expanded our virtual consultation experience for those customers who can’t visit our Dublin flagship store.
With the opening of our new flagship store in October 2023, our business continues to expand, serving customers in over 67 countries worldwide. And 2024 has a lot more in store; we are only beginning to scratch the surface of our global ambition.

ABOUT US

Chupi has brought diamonds into the 21st century. For those who celebrate life’s most precious moments, Chupi delivers meaningful luxury, timeless treasures that tell stories of love, hope and everything in between, designed to be passed down for generations to come. Our vision is to transform the way people celebrate their most precious moments, creating a more beautiful tomorrow, and our mission is to do so through a focus on sustainability, innovation and master craftsmanship.
Starting from a market stall, we’ve grown into a multinational company with exceptional expertise across luxury sales, marketing, and sustainable supply chains. Our team is ambitious, brilliant, and committed to our mission. We’ve built our business on a foundation of kindness, care, and constant learning, creating a community that supports and mentors one another, encouraging continuous innovation and improvement.
We have taken our first steps into augmented reality with our in-house built virtual try-on tool, and we further expanded our virtual consultation experience for those customers who can’t visit our Dublin flagship store.
With the opening of our new flagship store in October 2023, our business continues to expand, serving customers in over 67 countries worldwide. And 2024 has a lot more in store; we are only beginning to scratch the surface of our global ambition.

Key Skills:

• Demonstrate behaviours aligned with the Chupi core values.
• Excellent communication and interpersonal skills with an ability to engage with our customers, build sustainable customer relationships and deliver the exceptional Chupi brand experience our customers are expecting.
• Act with integrity and build trust.
• Proactive in taking initiatives and demonstrate high levels of commitment, enthusiasm and energy, with a drive to achieve results.
• Demonstrate strong influencing skills.
• A high level of commercial awareness

Our flagship store in Dublin’s historic Powerscourt Townhouse in the heart of Dublin Diamond District is our pride. Here is where we deliver our luxury in-person brand experiences that capture the magic of love and kindness. Working in our flagship store means you will become part of some of the most important moments in our customers’ lives, from the happiest to the most heartbreaking. This requires incredible passion and empathy for people, but also the skills to demonstrate expertise, finesse and initiative throughout the sales process. Your aim is to deliver an extraordinary experience for our customers, which in turn contributes to the success of our company.
We are currently hiring for an experienced Jewellery Consultant. Our brilliant Jewellery Consultants manage our in store and virtual engagement ring appointments. Helping customers find their most precious heirloom. If it is for a wedding, a proposal or self gifting, our engagement consultants are there to help mark the special moments in our customers journey.

Key Responsibilities:

• Deliver an incredible experience to customers during pre-booked appointments and to walk-in customers shopping for little luxuries, demonstrating comprehensive product knowledge and jewellery expertise.
• Support our Virtual Consultants with product queries. You may also be required to conduct some heirloom appointments virtually when necessary.
• Develop and nurture strong client relationships, creating opportunities to host evening events for your clients and helping them become the first to know about our exclusive product launches.
• Respect and ensure customer privacy and confidentiality at all times, both during their in-store experience and after.
• Manage post-purchase services on jewellery pieces for our customers.
• Ensure all our pieces are always beautifully presented in store and that quality and hygienic standards are perfect.
• Comfortably work towards your sales KPIs aiming to achieve optimal conversion rates.
• Liaise closely with our logistics and production teams to ensure optimal stock levels and controls, and provide updates on in-store sales trends and bestsellers.
• Ensure in-store alignment with digital marketing activities.
• Provide regular reports with customer feedback, store goals and performance to the Store Manager

Key Skills:

• Demonstrate behaviours aligned with the Chupi core values.
• Excellent communication and interpersonal skills with an ability to engage with our customers, build sustainable customer relationships and deliver the exceptional Chupi brand experience our customers are expecting.
• Act with integrity and build trust.
• Proactive in taking initiatives and demonstrate high levels of commitment, enthusiasm and energy, with a drive to achieve results.
• Demonstrate strong influencing skills.
• A high level of commercial awareness.