Jira Manager

at  Rogers Communications

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

WHO WE’RE LOOKING FOR:

We are looking for a talented Jira Manager to support the Sr.Manager of Jira and ServiceNow team in Service Management group. The Jira Manager will be responsible for leading a team of Jira professionals accountable for planning, delivery and operations for Jira/Confluence platforms. The Jira Manager will be working collaboratively with cross-functional leaders and other stakeholders to increase efficiency, automate work and streamline the current development process. The Jira Manager in collaboration with the Sr.Manager of Jira and ServiceNow is accountable for defining the product roadmap, project and portfolio management strategy for the enterprise. .

YOUR TECHNICAL SKILLS INCLUDE:

• 3-5 years’ experience leading teams and projects who are responsible for solutioning and/or administering Jira/IT servers and applications
• Education: undergraduate university degree in computer engineering/computer science.
• Experience with installing, configuring, and upgrading Atlassian Data Center applications of Confluence, Crowd, and/or Jira
• 2-5 years’ experience in both waterfall and Agile/SAFe, ideally in a technology environment.
• Escalation point and day to day decision maker for the Jira requests
• Collaborate with senior stakeholders to define project and portfolio management goals, objectives, and establish and monitor process metrics and Service Level Agreements (SLAs) to measure effectiveness and drive continuous improvement.
• Manage vendor relationships and contracts related to Jira/Confluence tools and services
• Excellent organizational, written, and verbal skills
• Ability to lead complex problems where analysis requires in-depth evaluation of various factors to determine all options and arrive at the best solution
• Creative and effective decision making to solve problems/achieve results
• Working knowledge with Python, Java, CSS, HTML and JavaScript skills
• Working knowledge of Simple Issue Language™ (SIL) and Groovy for Jira scripting. Familiarity with database and MS SQL administration and demonstrated competency in writing SQL queries.
• Solid analytical skills (ability to visualize data and make insights)
• Knowledge of consuming web services (REST/SOAP)
• Leadership and People Development
• Create an environment of inclusiveness, trust and candor where team members feel encouraged and empowered & establish Project and Portfolio Management as an internal career destination.
• Develop high performing employees and teams with clarity on expectations, accountabilities and clearly connect their work to business outcomes.
• Coach, mentor, motivate and supervise Jira team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Live into the one-team culture and embody and build with trust, transparency, and authenticity.
• Manage communications and key updates to stakeholders, leadership, and departments inclusive of performance drivers, metrics, reporting and delivery value.
• Partner with business stakeholders to enable fully informed decision making and alignment through full transparency, prioritization and planning tied to business outcomes.
• Position the team to be trusted advisors with transparent and collaborative styles.
• Develop and maintain key relationships with strategic partners and relevant industry networks and peers.
• Performance & talent management, development, and engagement.

WHAT YOU’LL DO:

• Lead a team of professionals to design and develop workflow solutions and automations to streamline our processes and drive insights into our network and services to help ensure best customer experience possible.
• Work in a fast-paced environment in a smaller devops team where you will collaborate with teams across the company to continuously deliver business workflow implementation and automation through Jira/Confluence.
• Drive best practices and standardization of processes and reporting across Agile project delivery at Rogers
• Listen to the Business units across Rogers to identify areas of improvements/issues, build requirements and implement them.
• Lead a team that designs, configures, manages, and supports Atlassian tools (JIRA and Confluence).
• Work with business primes to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation, and configuration of plug-ins.
• Own documentation of standards, guidelines, and standard operating procedures for admins/users of the system.
• Oversight over solutioning and implementation of system integrations between Jira and other corporate systems/tools.

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 292118
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Technology