Jira Technical Analyst

at  Visionpool Business Services

Visionpool Business Services is hiring a REMOTE Jira Technical Analyst.

Description of Duties:

• Workflow Configuration

Design and implement custom workflows to match the team’s processes.

Create and manage custom issue types, fields, and screens.

• User Management

Manage user accounts, groups, and permissions.

Ensure users have the appropriate access levels and troubleshoot access issues.

• Project Setup and Maintenance

Create and configure new projects, including setting up project roles and permissions.

Maintain existing projects, ensuring they are optimized for team use.

• System Customization

Customize dashboards and reports to meet team needs.

Develop and maintain custom filters and queries.

• Integration Management

Integrate Jira with other tools (e.g., Align, SharePoint Connector)

Manage and troubleshoot integration issues.

• Performance Monitoring and Optimization

Monitor system performance and make necessary adjustments.

Conduct regular audits to ensure data integrity and system efficiency.

• Training and Support

Provide training sessions and create documentation for users.

Offer ongoing support and troubleshooting for Jira-related issues.

• Automation and Scripting

Implement automation rules using Jira Automation or scripting tools like ScriptRunner.
Develop custom scripts to enhance Jira functionality.

Required Experience & Skills:

• Minimum 3 years of experience as a Jira Technical Analyst who has worked in Jira Cloud.
• Demonstrated design and implement custom workflows experience
• Demonstrated experience creating and managing custom issue types, fields, and screens.
• Demonstrated experience managing user accounts, groups, and permissions.
• Demonstrated experience creating and configuring new projects, including setting up project roles and permissions.
• Demonstrated experience customizing dashboards and reports
• Demonstrated experience developing and maintaining custom filters and queries.
• Demonstrated experience managing and troubleshooting integration issues.
• Demonstrated experience monitoring system performance and make necessary adjustments.
• Demonstrated experience providing training sessions and create documentation for users.
• Demonstrated experience implementing automation rules using Jira Automation or scripting tools like ScriptRunner.
• Demonstrated experience developing custom scripts to enhance Jira functionality.

Nice to have :

• Additional Jira technical Platform Administration skills that would be an asset.

• Workflow Configuratio