Jo Malone London - Retail Manager - John Lewis - 37.5 Hours

at  The Este Lauder Companies

JOB SUMMARY

The Counter Manager is responsible for supporting the Brand in driving sales turnover and market share through the creation of a consumer focused culture;

They are accountable for achieving this by;

• recruiting, leading, coaching and developing a highly engaged team to consistently deliver Brand expectations on sales and service, operations and product,
• ensuring the Brand image is reflected through all Brand standards
• Review staffing rotas to ensure that staffing levels in all areas are in line with the counter to meet expected service levels
• Communicate and review daily/weekly targets, taking appropriate action where necessary
• Ensure team awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities
• Effectively use and encourage the teams use of social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
• Deliver the Brand Strategy, ensuring the delivery of an effective local plan
• Plan and implement local marketing & events initiatives, aligned to Retailer activity.
• Using the Education Team strategy, ensure the team are up to date with product knowledge and skill sets enable team members success
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
• Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Sales & Education Manager where appropriate
• Deliver Brand education via the digital tools and resources available to upskill Point of Sale teams.
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Develop and drive up to date knowledge of product with teams in order to ensure we deliver an industry leading experience and the product meets the consumer’s needs.

• recruiting, leading, coaching and developing a highly engaged team to consistently deliver Brand expectations on sales and service, operations and product,
• ensuring the Brand image is reflected through all Brand standards
• Review staffing rotas to ensure that staffing levels in all areas are in line with the counter to meet expected service levels
• Communicate and review daily/weekly targets, taking appropriate action where necessary
• Ensure team awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities
• Effectively use and encourage the teams use of social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
• Deliver the Brand Strategy, ensuring the delivery of an effective local plan
• Plan and implement local marketing & events initiatives, aligned to Retailer activity.
• Using the Education Team strategy, ensure the team are up to date with product knowledge and skill sets enable team members success
• Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
• Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
• Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Sales & Education Manager where appropriate
• Deliver Brand education via the digital tools and resources available to upskill Point of Sale teams.
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Develop and drive up to date knowledge of product with teams in order to ensure we deliver an industry leading experience and the product meets the consumer’s needs