Job ID #30330: Supervisor Waste Collections - Customer Service & Enforcement

at  City of Hamilton

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #30330: Supervisor Waste Collections - Customer Service & Enforcement
• Union: CUPE Local 1041
• Job Description ID #: A10423
• Close date: Interested applicants please submit your application by 4:00 p.m. on Wednesday July 31st
• Duration: 9 Months
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

QUALIFICATIONS

• Thorough understanding of “best practices” in customer service models, information technology and human resources management normally acquired by the completion of a University degree or Community College diploma in Business Administration or related discipline and/or a combination of academic education and progressive experience in one of these fields.
• Demonstrated supervisory experience preferably in a customer service, Municipal Law Enforcement or similar operations-type environment; must possess and demonstrate key supervisory attributes including effective leadership, coaching, team building, interpersonal, communication, presentation, confidentiality, organizational, project management, conflict resolution and time management skills as well as a commitment to promote and support team accomplishments within the Division.
• Ability to deal effectively with elected officials, representatives of other levels of government, management, peers, staff and the general public.
• Intermediate level or above Knowledge of computer systems and technology related to public works operations and maintenance (i.e., Infor Service Request software application, Hansen, GIS programs, Taxprod).
• Intermediate level or above knowledge and practical use of Microsoft Office programs, e.g., Microsoft Outlook, Word, Excel, PowerPoint and Access software.
• Thorough understanding of Collective Agreements, grievance procedures, mediation, dispute resolution, attendance support and management and maintenance management.
• Previous experience or a solid understanding of the Operations Division’s programs and services would be an asset.
• Previous experience in developing policies and procedures.
• Demonstrated ability to analyze, interpret and report on service level and financial information.
• Demonstrated knowledge of the Occupational Health & Safety Act and applicable regulations.
• Possession of a valid Class “G” driver’s license.

SUMMARY OF DUTIES

Reporting to the Superintendent of Waste Collections, this position is responsible for functional and administrative supervision of various support staff, for the coordination and delivery of effective customer service, and managing customer service-related data and information related to the City’s waste management programs.