Job No. 542469 Instructional Support Tech II

at  California State University

Job no: 542469
Work type: Staff
Location: Bakersfield
Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Student Services, On-site (work in-person at business location)
CLASSIFICATION TITLE: Instructional Support Technician II

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Equivalent to three (3) years of experience providing instructional support services for a related unit or discipline, or in producing materials or supplies or repairing equipment in a discipline related to the area to which assigned.
OR
Equivalent to two (2) years of college with 16 semester units in courses involving extensive use of materials, supplies, or equipment and in a discipline related to the area may be substituted for one year of the required experience.
OR
Equivalent to four (4) years of college with 16 semester units in courses involving extensive use of materials, supplies, or equipment and in a discipline related to the area to which assigned may be substituted for two years of the required experience.

SKILLS, KNOWLEDGE & ABILITIES (SKA’S) –

• Regular and reliable attendance is required.
• Ability to perform detailed work independently and efficiently with a high degree of accuracy in a high-volume, deadline driven environment.
• Ability to apply independent judgement, discretion, and initiative in performing job duties under general supervision.
• In-depth understanding of the principles, methods, and techniques related to laboratory work, including the operation, calibration, and maintenance of technical and scientific equipment.
• Ability to develop and manage detailed schedules for lab preparations, coordinate the provision of materials and equipment, and lead student assistants effectively.
• Comprehensive knowledge of safety standards and protocols for laboratory environments, including the handling, storage, and disposal of hazardous materials, as well as the ability to develop and enforce safety procedures.
• Proficiency in managing inventories, including the procurement of specialized materials and equipment, maintaining an electronic inventory system, and conducting regular audits to ensure accuracy and compliance.
• Technical problem-solving skills to troubleshoot simple equipment issues, provide technical support to faculty and students, and assist in the development of new instructional activities or research projects that require specialized materials or equipment.
• Ability to maintain records.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.
• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in physics, engineering, or related discipline.
• Knowledge of transformers, motors, generators, and other technical machinery.
• Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.
  PHYSICAL DEMANDS: MEDIUM WORK – up to 40% of the activities involve sitting, standing, squatting, kneeling or walking; lifting heavy weight objects limited to 50 pounds; may involve pushing and pulling objects within the weight limits.

Fab Lab Support

• Collaborate with the department chairs and course team leaders to identity and prepare necessary lab supplies, materials, and equipment for both lower level and upper division laboratory courses.
• Participate in planning meetings to discuss upcoming instructional needs, ensuring that all required materials and equipment are available and in working order.
• Develop detailed schedules for the preparation and provision of both technical and non-technical materials, supplies, and equipment. Ensure timely delivery and setup for all lab sessions, including the removal and proper storage of equipment post-lab.
• Prepare samples and materials and provide technical assistance for undergraduate, graduate, and faculty research.
• Ensure that all research materials are properly stored and maintained.
• Offer guidance on the correct use of specialized equipment and provide troubleshooting support during research activities.
• Assist with the preparation of materials and equipment for specific instructional projects.
• Serve as a key resource for faculty in developing new instructional activities and demonstrations, advising on the selection and utilization of materials and equipment.
• Contribute to the design of new experiments or instructional tools by offering technical expertise and suggestions for optimizing lab setups.
• Provide lead direction to student assistants in the Fab Lab and library annex, assigning tasks, monitoring performance, and ensuring adherence to safety and operational protocols.
• Train student assistants on the proper handling of equipment, materials, and supplies, as well as on maintaining the lab’s cleanliness and order.

Fab Lab Maintenance and Supplies

• Ensure that all equipment and supply storage areas, as well as laboratory spaces, are kept clean, organized, and in compliance with university safety standards. Implement a regular cleaning schedule and inspect storage areas for proper arrangement of materials.
• Perform routine checks and adjustments on technical equipment to ensure they are calibrated correctly and functioning at optimal levels. Document all calibration activities and report any issues requiring further technical repair.
• Communicate with the appropriate departments or vendors to arrange for equipment repairs and track the status of repairs to minimize downtime.
• Procure necessary materials, supplies, and equipment through established purchasing procedures, including writing specifications, sourcing unique items, and solving any shipping or supply chain issues.
• Monitor and issue materials, supplies, and equipment to faculty and students, ensuring accurate tracking of usage and availability.
• Maintain an electronic inventory database, regularly updating it with new acquisitions, and conducting periodic audits to ensure accuracy and compliance with university standards.
• Conduct a comprehensive annual audit of all equipment and accessory items, verifying their condition, functionality, and location within the inventory system.
• Prepare detailed reports on the audit findings and recommend replacements or upgrades as necessary.

Ensure Safe Environment

• Support and follow university safety protocols. Support and actively champion university safety protocols within the
• Fab Lab, ensuring that all safety procedures are followed during lab sessions and while handling equipment and materials.
• Collaborate with the NSME Safety Officer to review and update safety procedures as needed, ensuring compliance with the latest safety standards and regulations.
• Serve as a member of the campus emergency response team and the NSME Safety Committee, contributing to the development and implementation of safety initiatives.
• Establish protocols for safe and effective use of equipment and monitor safety conditions. Identify potential hazards and take corrective actions to mitigate risks. Report any safety concerns to the appropriate authorities for immediate resolution.