Journey Expert Customer Migration

at  ANZ Banking Group

Req ID: 81349
Department: AR Migration
Division: Australia Retail
Location: Melbourne
About Us
At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
Customer migration refers to the process of moving our customers to ANZ Plus so the benefits of our faster, simpler, and safer retail bank can be realised.
Migration is known for their great culture of collaboration, delivery, high performance and fun, supported by an approachable and inspiring leadership team. In joining this Portfolio, you will be working in a group of highly engaged, diverse, and interesting people.
The Tech Readiness stream is responsible for identifying and scoping delivery tasks needed to migrate customers. In particular, documenting the technical requirements for all migration streams and working with our partners across ANZ to deliver the requirements.
As a Journey Expert in the Migration – Requirements stream, you will primarily contribute to the development, maintenance, and governance of customer selection criteria for Customer Migration Program.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: Melbourne
Work Hours: Full-time
What will your day look like?
As a Journey Expert within the Migration – Requirements stream, you will be responsible for:
End to end owner of allocated requirements topics, including documenting, obtaining endorsement, supporting through tech build and testing
Engaging with internal and external stakeholders to identify, align and manage interdependencies
Maintaining governance materials to track stakeholder engagement, collate & address feedback and gain endorsement
Assisting the PO in conducting equivalency assessments between current and future state, while undertaking data driven analysis to resolve problems
Contributing to continuous improvements by building repeatable and re-useable capabilities (e.g., tools, processes, and frameworks) to improve customer, squad, and value chain partner experience
Delivering on squad and portfolio goals to build an awesome culture and execute on Customer Migration.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Proven track record in delivery functions across large programs eg. business analyses, risk management, stakeholder engagement, and implementing change.
Product knowledge of ANZ Retail Products - i.e., how the products operate across the value chain, including key product features, the systems and processes that support the product.
An eye for detail - as a member of a team responsible for discovery and product equivalency, your willingness to iteratively improve precision and clarity is paramount
An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do
Ability to prioritise competing demands and be resilient in a dynamic environment
A “can do” attitude, with ability to explore customer needs in a collaborative, data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
Strong execution mindset, willingness to learn and be immersed in ANZ’s Agile Ways of Working eg. Understanding of Agile Delivery Principles, proficiency in tools like JIRA and Confluence
Previous experience in migration programs and/or ANZ Plus will be considered favorably (but not essential)
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.
We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can ‘make work, work for them’. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you’re a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
. You can apply for this role by visiting ANZ Careers and searching for reference number 81349 .
Job Posting End Date
05/02/2025 , 11.59pm, (Melbourne Australia

Please refer the Job description for details