Jr. Customer Support Engineer

at  PolicyFly

ABOUT US

We are a growing company that provides innovative document automation solutions for insurance companies. Our platform simplifies the creation of quotes, policies, invoices, certificates, and other essential documents, transforming manual processes into efficient, automated workflows.

JOB DESCRIPTION

We’re seeking an entry-level Customer Support Engineer to join our expanding team. This role is crucial in creating and maintaining document templates that power our platform’s automation capabilities. We’re looking for individuals eager to learn and grow into technical roles, as we provide comprehensive training and development opportunities. Applicants should have some familiarity with programming, but professional experience is not required.

REQUIRED SKILLS

• Exceptional Microsoft Word skills, including advanced knowledge of tables, margins, and complex formatting
• Strong attention to detail, especially in document formatting and structure
• Ability to understand and work with logic problems (e.g., “If this, then that” scenarios)
• Excellent communication skills, crucial for our remote work environment- Self-starter mentality with the ability to manage tasks independently
• Basic programming exposure (e.g. HTML, JavaScript, TypeScript, Python, CSS)
• Strong desire to learn and grow in a technical role

PREFERRED SKILLS (NOT REQUIRED)

• Familiarity with Git version control
• Experience with IDEs like VS Code
• Basic understanding of programming concepts
• Knowledge of insurance industry processes and documentation

GROWTH AND DEVELOPMENT

We are committed to nurturing talent and helping our team members grow. As a Jr. Customer Support Engineer, you’ll have the opportunity to:- Learn from experienced professionals in the field- Gain hands-on experience with real-world technical challenges- Develop your skills in programming, document automation, and client support- Progress towards a Solutions Engineer role as you build your expertise
We’re not just looking for someone to fill a position – we’re looking for individuals passionate about technology and eager to grow with our company. If you have a strong foundation in Microsoft Word and a desire to expand your technical skills, we want to hear from you!

• Create, fix, and manage document templates using docxtemplater syntax
• Update client configurations, including form questions and workflow steps
• Collaborate with team members to deliver high-quality solutions and fixes to support clients’ ongoing needs
• Continuously learn and adapt to new technologies and methodologies
• Be available to work