Jr. IT Associate

at  Podimetrics

Job Title: Jr. IT Associate
Division/Department: Information and Security Systems
Location: Remote
Reports to: Cloud Solutions Architect
Key Relationships: Internal stakeholders, People Team, Security and Privacy Team

QUALIFICATIONS:

• Excellent verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Works on assignments that are routine in nature, requiring moderate judgment.
• Strong work ethic - have a positive attitude
• Basic Network Experience - How to access IP’s & MAC addresses.
• Work with Cable Modems, switches, routers, WAPs.
• Able to install, configure, troubleshoot, and update/maintain hardware devices such as laptops, cell phones, ipads, etc.
• Able to perform software upgrades and troubleshoot performance issues
• Support other office hardware like printers, routers, modems, and accessories
• At least one year of experience with Google Suite Applications (Gmail, Calendar, Drive, etc.)
• At least one year of experience with M0365 (Word, Excel, etc.)
• Knowledge of Microsoft Entra to manage Users, Devices, Groups & Policies
• Knowledge of G-Suite Admin Console - Manage Distribution Groups, Quarantine, Email logs, email addresses, etc.
• Knowledge of 2-Factor and multifactor authentication methods
• Managing Software accounts for: Slack, Zoom, Adobe Pro, Office 365 Suite, G-Suite, Okta, verizon accounts
• Understanding workflows - How processes operate from start to finish.
• Experience with Mobile Device Management (MDM) is a plus

ROLE DESCRIPTION:

The junior IT associate will directly assist current employees and act as the primary point of contact for all Tier 1 technical issues by supporting all end users using Teamviewer as the remote support tool for PCs and MACs. Working collaboratively with the Sr. IT Associate will assist in wrap-around technical support for a team of 200+ employees.

KEY RESPONSIBILITIES:

• Successful candidates will be involved with problem identification, research, troubleshooting and final resolution of technical problems.
• Primary point of contact for all Tier 1 issues by providing support to all end users using Teamviewer as the remote support tool for PC’s (Windows 10 & 11), and MAC’s running Sonoma, and applications including Office 365 Suite, Zoom, Slack, Web Browsers, etc
• Provide technical support to our sales team in using their iPads and iPhones
• Configure Group & Security Updates/Policies using Microsoft Intune
• Deploy Antivirus software, Applications & Operating System Updates using Entra Groups & Policies
• Provision Windows & Macbook laptops, iPads and iPhones and update our Asset Management Software in Entra
• Accurately prioritize, categorize, escalate and manage incidents by impact to business or established SLAs.
• Manage customer expectations to satisfaction.
• Complete various administrative tasks as needed
• Experience managing, supporting, monitoring and patching technical applications
• Strong ability to diagnose and resolve alerts, events or issues