Jr. MS Dynamics Developer/Analyst

at  Techsur Solutions

Job Title: Junior MS Dynamics Developer/Analyst
Location: Fully Remote
Salary: DOE + full benefits
Clearance: Active Public Trust (or ability to obtain)

JOB OVERVIEW

We are seeking a motivated Junior MS Dynamics Developer/Analyst to join our team. The ideal candidate will have a basic understanding of Microsoft Dynamics CRM, along with some experience in customer support or end-user interaction. In this role, you will assist in the customization, maintenance, and support of our Dynamics 365 platform to ensure it aligns with business needs. This is a fantastic opportunity for someone early in their career to grow their technical skills while providing valuable CRM solutions and support to internal teams and clients

REQUIRED SKILLS/QUALIFICATIONS

• 1-3 years + of experience with Microsoft Dynamics 365 (CRM) and its modules, workflows, and entities.
• Strong analytical and problem-solving skills, with an ability to troubleshoot system issues.
• Experience in providing customer support or technical support for end-users.
• Basic knowledge of SQL, Power BI, or other reporting/analytics tools is a plus.
• Familiarity with JavaScript, C#, or Power Platform (Power Automate/PowerApps) is a plus.
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• Detail-oriented, with a willingness to learn and adapt to new technologies and processes.

PREFERRED EXPERIENCE

• Experience with Dynamics 365 customizations, including form customization, workflows, and plugins.
• Familiarity with data migration processes and tools.
• Understanding of customer service processes and best practices for CRM systems.
• Basic knowledge of CRM integrations with third-party applications or services.

EDUCATION

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience
• Years of experience can be considered in lieu of degree

• Assist in the customization and configuration of MS Dynamics 365 to meet business requirements.
• Work with senior developers to design, develop, and implement solutions within the Dynamics CRM environment.
• Provide support for end users by resolving technical issues, troubleshooting, and answering inquiries related to Dynamics 365 functionality.
• Participate in system testing, debugging, and deployment activities to ensure smooth CRM operations.
• Collaborate with business analysts and cross-functional teams to gather requirements and translate them into technical specifications.
• Monitor and maintain the health of Dynamics CRM applications, ensuring optimal performance.
• Document system customizations, configurations, and processes, and contribute to the development of user training materials.
• Continuously learn and stay updated with new features and capabilities of Dynamics 365 to help improve system processes.