Jr. Project Manager

at  Ergeon

OUR UPCOMING BOOTCAMP STARTS ON DECEMBER 10, 2024SHAPE THE FUTURE WITH ERGEON!

Are you ready to take on a challenging yet rewarding role as a Junior Project Manager? At Ergeon, you’ll manage projects end-to-end, working closely with contractors and customers to deliver exceptional results. This role offers significant career growth opportunities and a chance to thrive in a tech-driven, fast-paced environment.
With over 350+ people in 40+ countries, Ergeon is a tech-powered outdoor living and construction company serving 40% of U.S. households. With 20,000+ home improvement projects completed and a stellar Net Promoter Score (NPS) of 73, we’re shaping the future of the home improvement industry.

REQUIRED SKILLS:

• Exceptional written and verbal communication in English and Spanish.
• Ability to multitask in a fast-paced environment with great attention to detail.
• Experience managing escalations and negotiating with customers or contractors.
• Proficiency with multiple digital tools and systems.

PREFERRED SKILLS:

• Background in in-home services or home renovations.
• Experience in project coordination or management.

• Customer & Contractor Relations:
• Addressing customer complaints and coordinating follow-ups.
• Explaining payment processes to contractors and maintaining positive relationships.
• Project Management:
• Handling up to 45 projects simultaneously, each at different stages, and delivering 8-10 jobs weekly.
• Monitoring daily schedules, optimizing project workflows, and ensuring profitability.
• Proactively identifying and resolving bottlenecks to avoid escalations.
• Upselling & Referrals:
• Offering additional products/services and tracking customer referrals.
• Documentation & Communication:
• Managing timely responses to queries using tools like Front and Ergeon’s native apps.
• Acting as a liaison between various teams and departments.
• Team Growth:
• Collaborating with Senior Project Managers to recruit new contractor crews based on customer demand.