Jr. Technical Support Specialist (w. SQL)

at  Suvoda

At Suvoda, we’re not only passionate about the work that we do and the impact that it has on human lives, but we’re passionate about the people who make it happen! Every day, it is our priority to bring in talented and motivated individuals and create a workplace that drives, engages and retains them.

• Provide support to key internal stakeholders globally on mission-critical clinical trial software systems, using technical expertise, advanced technical understanding of the software systems, and analytical skills to identify root causes
• Troubleshoot escalated issues requiring advanced technical expertise that are reported by Suvoda’s Support and Services Delivery teams and provide technical guidance on how to resolve issues
• Collaborate with members of the services delivery and/or development teams to identify optimal solutions for complex technical system issues
• Investigate critical and urgent technical issues in a timely manner and develop tailored solutions to varied and unique systems issues
• Create, validate, and execute SQL scripts and stored procedures to perform manual updates to customer databases as required maintaining clinical trial data integrity
• Remain up to date with new functionality introduced by product releases and adapt solutions based on application customizations
• Ability to create various reports from the database as required, levering SQL table joins and server links
• Conduct manual testing through the user interface as well as at database level on each custom scenario in order to validate bugs or identify the most efficient resolution plan
• Document and identify recurrent scenarios, with the purpose of efficient re-utilization
• Monitor third-party data integrations, identify and resolve issues, including data inconsistencies, communication failures, and system errors using SQL, XML, JSON
• Conduct thorough debugging, testing, and analysis to identify the root cause and implement appropriate fixes within each custom-built system based on specifications and standard procedures
• Share product and technical expertise, providing technical mentorship and cross-training to other peers and team members
• Provide input on current support processes and suggest improvements
• Perform other related duties as require