Junior 1st Line Support Engineer - Remote job (Shifts: including nights & w

at  Openprovider

ABOUT THE COMPANY

Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands. Now we are a team of 85+ people, working fully remotely from all over the world. All Openprovider employees work on a fully remote basis and without any geographical limitations. You don’t have to go to the office each day and deal with traffic or painful commutes. All you need is yourself, a laptop, and a cup of coffee. We support a flexible schedule and are 100% performance and result-oriented. Thanks to a combination of experience and expertise, we enable data-driven decision-making.

REQUIREMENTS

• Bachelor’s degree in Information Technology, or a related IT field
• Advanced written and spoken English
• Excellent written and spoken communication skills
• Proactive, polite & empathetic in communications with peers and customers
• Able to express thoughts well and grammatically correct
• Able to search, structure, systematise and put new and existing knowledge on paper
• Able to explain complicated things in simple words
• Able to work autonomously, without direct supervision
• Good at managing expectations of others
• Enthusiastic and willing to learn new things
• Great team player and has a good sense of humour
• Knowledge on Rare TLD processed
• Proper knowledge of Excel.
• Able to keep an SLA and work under pressure.

ABOUT THE ROLE

We’re looking for a self-organised, passionate Junior 1st Line Support Engineer, who is hungry to learn, figure out complicated things, who loves communicating with people, and wants to grow technical expertise.

THIS ROLE OPERATES ON ROTATING SHIFTS, INCLUDING NIGHTS, WEEKENDS, AND HOLIDAYS, TO ENSURE WE PROVIDE 24/7 COVERAGE.

This role is ideal for recent graduates who are eager to begin their career in the IT industry and gain hands-on experience in a supportive, fully remote environment.

KEY RESPONSIBILITIES

• Work in rotational shifts to provide 24/7 support to customers
• Providing excellent quality of service to our customers and solving their problems effectively communicating via phone, chat and ticketing system
• Solving a variety of tasks using internal toolsets around products like SSL certificates, domains, Plesk/Virtuozzo licenses and Spamexperts
• Actively using, maintaining and improving our knowledge base, making it a single point of truth for customers and peers
• Working closely with other departments around the world to solve customers’ problems effectively & improve the quality of our products and services
• Analysing your day-to-day operations and processes within the department to generate ideas on manual work automation and processes improvement
• Actively learning, on your own and with the team, about our products, technologies, and tools
• Take care of abuse request and end user queue