Junior 2nd Level Support Analyst

at  EPAM Systems Inc

We are seeking a motivated and detail-oriented Junior 2nd Level Support Analyst to join our dynamic IT support team.
The ideal candidate will possess a foundation in Information Technology or a related field and demonstrate an eagerness to learn and grow within the organization. As a Junior Analyst, you will play a critical role in addressing and resolving escalated technical issues, ensuring high levels of customer satisfaction and system functionality.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

REQUIREMENTS

• 1+ years of experience in Application Support
• Proficiency in PL/SQL and Oracle Forms and Reports
• Background in REST APIs using frameworks like Node.js or Spring Boot
• Familiarity with React concepts such as components, props, state, hooks
• Understanding of JavaScript, including handling promises and async/await
• Knowledge of GitHub or Bitbucket
• Experience with monitoring server logs in environments like OpenShift for Node.js applications or Oracle databases
• Competency in using tools like Postman or Swagger
• Degree in Information Technology, Computer Science, or related field; or equivalent practical experience
• Basic knowledge of IT principles and support systems
• Strong problem-solving skills and attention to detail
• Excellent communication skills, both written and verbal
• A proactive attitude and willingness to take initiative

• Provide timely and accurate solutions to escalated customer support tickets
• Work collaboratively with senior support analysts and other team members to diagnose and troubleshoot complex technical problems
• Monitor and maintain IT systems to preemptively address potential issues
• Contribute insights and suggestions to improve support processes and tools
• Maintain clear and effective communication with team members and non-technical stakeholders