Junior Account Manager

at  VoCoVo

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.
With over 250,000 users across more than 10,000 locations in 21 countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!
Please note, to apply for this position you must be based in UK and have the legal right to work in UK. This role requires hybrid working, with 1 day per week working from our Cheltenham Office (Gloucestershire).

REQUIREMENTS FOR JUNIOR ACCOUNT MANAGER

• Client relationship management: You are experienced in managing relationships with clients, ideally tier 1 or enterprise level companies.
• Communication: You demonstrate first-class communication skills across all mediums, including presentations.
• Team Working: You collaborate effectively with colleagues across the organisation.
• Organisation and Planning: You exhibit strong planning and organisational skills.
• Problem Solving and Decision Making: You’re confident making sound decisions and solving problems efficiently.
• Confidence and Integrity: You act with confidence and maintain integrity in all interactions.
• Tenacity and Resilience: You show perseverance and resilience in challenging situations.

ROLE OVERVIEW

As a Junior Account Manager, you’ll play a key role in supporting our client account team, helping to nurture and grow relationships with our valued tier-one clients. You’ll assist in creating and managing account plans that drive business success, working closely with various internal teams to ensure we deliver the best possible service to our clients every day.

RESPONSIBILITIES AS JUNIOR ACCOUNT MANAGER

• Develop a comprehensive understanding of our clients and competitors.
• Demonstrate excellent interpersonal skills by forming and maintaining strong relationships with both clients and internal stakeholders through regular communication. Provide prompt and accurate responses to queries.
• Present and demonstrate the value of our products and services to educate clients and drive maximum value.
• Support the Account Management team in achieving financial targets by building solid internal and external relationships.
• Compile and analyse data to present to clients and internal teams.
• Deliver requests on time and in full, ensuring appropriate updates are provided.
• Exhibit strong prioritisation, organisation, and planning skills, with excellent account administration and follow-up.
• Prepare for ownership of an account within 6-12 months by progressively taking on more responsibilities and demonstrating readiness.
• Make informed decisions based on available information, while recognising when to seek additional support.