Junior Administrator - Logistics and Customer Service Department

at  Loom Loft Furniture Interiors

JUNIOR ADMINISTRATOR

We are looking for an junior office administrator to join our expanding Logistics team.
We are looking for a candidate who is exceptionally well organised, has excellent customer service skills and is a good communicator to support our Logistics Manager.
Your main duties will include:
Chasing suppliers on estimated times of arrival of customer orders, tracking orders.
Communicating with our customers over the course of the lead times with an update of their order to let them know if it is on track or if there are any potential delays etc.
Booking customers in for home delivery.
Taking balance payments.
Customer confirmation emails.
Administrative tasks and live stock, accounts support.
Answering telephone calls and dealing with queries.
Supporting Logistics Manager.
Maintain updated records of orders, suppliers and customers.
Assisting the sales teams with order queries.
Reception duties in head office.

Experience:

• Logistics: 1 year (preferred)
• Administration: 1 year (required

Excellent communication skills both written and oral.
Excellent customers service.
Confident telephone manner.
Solution driven/problem solver.
Excellent organisational skills and is able to prioritise work in a timely manner.
Confident user of Microsoft Office packages including Word, Excel & Outlook.
Good multi-tasker and comfortable working in a busy office environment.
Strong attention to detail and a tenacity to be accurate.
Hours of work:
Monday to Thursday 7.30am to 4.30pm, and 8am to 2pm on a Friday.
Job Type: Permanent

Benefits:

• Employee discount
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Logistics: 1 year (preferred)
• Administration: 1 year (required)

Work Location: In perso