Junior Application Support Analyst

at  Kortext

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Junior Application Support Analyst
Location: Remote-First (Leeds office on occasion)
Working hours: 37.5 Hours per week. Monday – Friday (09:00 – 17:30)
Salary: £22,000 - £24,000 per annum
About Kortext
Kortext is an exciting and fast-growing tech business in the education sector. As the UK’s #1 student learning content and engagement platform partnering with over 100 UK universities and many more worldwide, we need great people to join our team. Our purpose is to support universities in their mission to educate the next generation of difference-makers!
The Role
An excellent opportunity to join our Application Support team supporting Universities in utilising our innovative and market leading Student Engagement Analytics platform.
We are looking for an ambitious and driven Junior Application Support Analyst to join our forward-thinking and highly successful team. This role provides critical technical support for our clients in both on premise and cloud settings.
Key responsibilities
o As first responder, provide exceptional customer service to all our clients across tickets, email, video, and telephone.
o Monitoring and triaging incoming support tickets in line with existing SLA’s.
o Troubleshoot data related issues, including interrogating client data using SQL queries.
o Configure integrations to import client source data into the StREAM application.
o Undertake basic application configurations.
o Communicate regularly with stakeholders to provide timely status updates on investigation, progress, and ticket resolution.
o Attend calls with clients to support with data related queries.
o Interface cross functionally with colleagues to progress ticket resolution.
o Maintain and update Service Desk Knowledge Base.
Key skills & Requirements
o Good analytical and problem-solving skills.
o Appreciation of and experience with MySQL, writing SQL queries for fixing data issues.
o An understanding of 1st & 2nd line software / application support.
o An understanding of the methodologies of support on software and client data integrations and application configurations.
o Linux administration & Windows Server experience (Preferred).
o MySQL, MSSQL, Oracle DB (Preferred).
Kortext Benefits
Flexible working
We appreciate that individuals’ situations can vary for childcare, studying or many other reasons. With that in mind, we can offer flexibility within hours to accommodate this.
Simply Health scheme
We have an excellent health scheme plan that allows employees to sign up for the following three months of employment. This includes financial support towards dentists, chiropractors, private appointments and many more.
Office close to the beach
Our Office is situated locally to the beach. In 2022 & 2023, we held our Kortext summer party at the beach, and it was an excellent setting for our remote and local staff to connect.
Hybrid working
Following Covid, we adapted to the times, offering remote/hybrid positions, allowing us to source talent outside Bournemouth and expand our business.
26 days Holiday
We start at 26 days of Holiday plus eight bank holidays, with an opportunity to increase to 28 days after five years (pro rata for part-time members)!
Learning and development
We offer a range of L&D, regular refresher training, coaching and mentoring, buddy programme, and many more!
Equal Opportunities Employer
Kortext is committed to providing an inclusive working environment where our employees can be themselves and everyone has equal opportunity to reach their full potential. We value difference and know that a diverse community makes for greater innovation and brings a breadth of skills, experience and perspectives. We encourage everyone to apply.
Reasonable Adjustments
We recognise that everyone is unique, and we encourage you to speak to us should you require any adjustments during the hiring process & your employment.
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