Junior Collections Agent - 6 month contract (f/m/d)

at  AWIN

SKILLS & EXPERTISE

• Fluency in English is essential for this role, another language is a plus
• At least 1 to 2 years ‘experience in credit control or accounts receivables in an international environment
• Excellent communication and negotiation skills, with the ability to build rapport and influence customers effectively
• Detail-oriented with excellent analytical and problem-solving abilities
• Proven experience in credit control, cash collection or similar role in an international business environment
• Ability to work independently and prioritize tasks in a fast-paced environment
• Knowledge of credit management principles, debt recovery processes
• Familiarity with legal regulations and compliance related to credit control
• Proficiency in using the standard Microsoft office applications, Salesforce, financial software and ERP system (ideally Microsoft Dynamics D365); Power BI is a plus

PURPOSE OF POSITION

The credit control team is part of Awin´s group finance team. Good credit management is essential to our organization’s healthy cash flow. Therefore, the Credit Controller team is responsible for managing our debtor accounts to ensure timely payment of outstanding invoices.
The Junior Collections Agent, or internally the Junior Credit Controller, conducts credit checks on new and existing customers, resolves problems in relation to invoice payments, and reconciles complex month-end accounts. Contacting our debtors in accordance with collection process, regular reporting on outstanding issues and highlighting potential debtor problems to our internal stakeholders and to our management is an essential part of your role.

KEY TASKS

• Proactively monitor and manage accounts receivable, ensuring prompt payment and minimizing overdue debts
• Processing dunning runs and conduct regular follow-ups with customers to resolve outstanding invoices and collect payments
• Investigate and support resolution of any billing discrepancies or payment-related issues whilst working closely with the sales and accounts receivables teams
• Maintain accurate records of customer interactions, payment status, and collection activities in our financial systems
• Collaborate with internal stakeholders to improve credit control processes, identifying areas for enhancement and implementing efficient collection strategies