Junior Collections Specialist

at  Convergint Technologies Ltd

Convergint is looking for a Junior Collections Specialist to join our amazing culture in our Calgary location. The Junior Collections Specialist responsibilities include maintenance of electronic client files, including customer data entry, follow up notes, and recording notes of all incoming payments in spectrum and/ or Power Collect, collections follow ups via email/ phone, escalation of overdue items to key personnel including supervisor/ management teams, developing contacts within AP departments of our customer base, supporting collections administrator including answering team line, assisting with cash receipts and account reconciliations, processing credit card payments and portal entry. You will work closely with all internal stakeholders, e.g., sales, senior managers, and customer representatives to ensure accurate administration and maintenance of accounts receivable documentation with respect to collections compliance.

WHO WE ARE

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

REQUIREMENTS:

• College diploma or certificate in Business Administration, Accounting, Credit Institute of Canada courses or similar programs preferred. Relevant combination of experience and education will also be considered.
• Minimum of one year experience in an accounting environment. Previous accounts receivable or collections experience is preferred.
• Experience working in a construction environment preferred.
• Minimum of two years’ customer service experience required.
• Minimum of two years’ working knowledge of administrative functions within an office environment
• Bilingual English/French is considered an asset

• Daily review of client accounts, including reconciliation, dispute identification and resolution.
• Monitoring collections portfolio. Completing timely follow ups based on touchpoint requirements on all invoices, using various collections methods as required.
• Entry of all collections notes/ updates into tracking tool, reviewing notes weekly to identify potential challenges which may be impacting DSO.
• Develop contacts within accounting departments of our customer base to gain a better understanding of how our customers operate and how we can provide the highest level of customer service.
• Identifying anomalies and providing business areas with feedback and support.
• Working directly with the collections team and other internal colleagues in various departments to raise visibility on past due and high-risk clients.
• Assist with providing required backup and documentation for legal escalations.
• Following company collection processes and procedures in a professional manner, to maximize recovery and minimize debt.
• Coverage of team tasks and portfolios dependent on business needs.
• Participating in scheduled project & service collections meetings based on portfolio with GM’s, providing necessary feedback and completing required meeting actions.
• Always acts as “our customer’s best service provider” by focusing on customer satisfaction.
• Prepare and send customer surveys as required.
• Completes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
• Communicates effectively with and works with other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Keeps up to date and informed on all company policies.
• Always presents a professional image of Convergint in appearance and behavior.
• Demonstrates a high level of integrity and accountability by focusing