Junior Community Support Specialist

at  InterNations

The main goal of our Community Support Team is ensuring our members enjoy a trustworthy community experience and helping them understand our product. Through thousands of monthly events and activities in our communities worldwide, millions of InterNations members are able to meet, network, share their passion, and live unique experiences. As a Community Support Specialist, you will provide customer-oriented support, enforce quality assurance measures, maintain our forums and ensure the ongoing satisfaction of our growing member base.

As a Community Support Specialist at InterNations, you will:

• take ownership for shaping our community, define and enforce our community guidelines and policies
• provide individual support and guidance in English to more than 5.2 million members in 420 cities through multiple channels, including, but not limited to, email and messaging (i.e. social media)
• assist our members with payment inquiries and complaints
• identify and investigate breaches of our community guidelines, take appropriate actions
• report bugs and issues that inhibit the user experience, consolidate and deliver feedback on continuous improvements to Product Teams
• gather and apply experience to identify knowledge gaps and maintain public knowledge bases or improve the member communication
• track forum activity on the platform and address sensitive or potentially offensive content
• identify opportunities for operational efficiency and support cross-functional projects to optimize the user experience of our members

You meet the following requirements:

• career starter or 1+ years’ experience in areas such as Customer Support, Online Operations, Community Management (or equivalent)
• fluency in written and spoken English is essential (additional languages are a plus)
• passion for helping people and user-centric mindset
• affinity for social networking applications and platforms
• tech-savviness, analytical-thinking, and problem-solving experience
• communicative, assertive, reliable, and calm under pressure
• open, collaborative, and a team player who enjoys working in an international environment

Please refer the Job description for details