Junior Configuration Analyst

at  The Royal Marsden NHS Foundation Trust

The Royal Marsden Hospital has implemented a new Epic Digital Health Record System (DHR) in the last 18 months. From quicker access to patient records, to improved availability of documentation, and a patient portal, the new system is significantly improving patient outcomes, safety and experience. It also gives us more access to accurate real-time health information at our fingertips, which will enhance our existing life-saving research capabilities.
We are now in the post-implementation, optimisation phase of the programme, developing the system even further, guided by the priorities set by the clinical services we support.
This is an exciting time to join the team and to gain further skills. As DHR Junior Configuration Analyst in the OpTime/Anaesthesia Application Team, you will be responsible for ensuring the system is configured to meet new ‘best practice’ ways of working.
You will work towards becoming an expert in the application area, troubleshoot problems and address questions from end users regarding the application. You will also be expected to work with the testing team and ensure any testing activity is completed, tracked and is consistent with published timescales.
Excellent organisational, planning and interpersonal skills are necessary, as you will be responsible for negotiating and persuading senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience.
Additionally, much of this work requires close collaborative and co-ordinated working with colleagues across the Trust, including other Applications in the DHR team, our partners at GOSH and with our DHR supplier Epic.
If necessary, you must be prepared to undertake training (in the UK and overseas) and, within five months of start date, become qualified in at least one of the OpTime or Anaesthesia Epic applications.
Post-pandemic our team will continue to work flexibly with a combination of remote and office based working days.
We will provide an opportunity for you to undertake an aptitude test as the first stage of the application process. The test is a great way to ensure you would be successful in passing the Epic Certification and excel in this role.

As an EPR Junior Configuration Analyst the post holder is responsible for:

• Assisting with the delivery of the Trust’s electronic patient record (EPR) system within a designated team
• Gaining an EPR qualification through successfully completing the EPR training programme within a specified timeframe
• Working in partnership with our partners, Great Ormond Street Hospital and Epic
• Under supervision, matching agreed workflows with those already built into the EPR system and/or configuring the EPR system using configuration tools to tailor the system
• Analysing and suggesting ways to improve current workflows and working practices

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That’s why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.

• Analyse and document routine clinical and administrative workflows, information, data collection and/or reporting requirements.
• Investigate end users’ preferences and populate databases as part of the configuration process.
• Become an expert in the application area, learn to troubleshoot problems and address questions from end users regarding the application.
• Ensure that the EPR system is configured to meet new ‘best practice’ ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior Configuration Analyst or Configuration Manager when required.
• Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Senior Configuration Analyst or Configuration Manager as appropriate.

As an EPR Junior Configuration Analyst the post holder is responsible for:

• Assisting with the delivery of the Trust’s electronic patient record (EPR) system within a designated team
• Gaining an EPR qualification through successfully completing the EPR training programme within a specified timeframe
• Working in partnership with our partners, Great Ormond Street Hospital and Epic
• Under supervision, matching agreed workflows with those already built into the EPR system and/or configuring the EPR system using configuration tools to tailor the system
• Analysing and suggesting ways to improve current workflows and working practice

For further information on this role, please see the attached detailed Job Description and Person Specification.

• Analyse and document routine clinical and administrative workflows, information, data collection and/or reporting requirements.
• Investigate end users’ preferences and populate databases as part of the configuration process.
• Become an expert in the application area, learn to troubleshoot problems and address questions from end users regarding the application.
• Ensure that the EPR system is configured to meet new ‘best practice’ ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior Configuration Analyst or Configuration Manager when required.
• Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Senior Configuration Analyst or Configuration Manager as appropriate