Junior Credit and Collections Representative

at  OSL Retail Services Inc

Overview:
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

THE POSITION:

We are currently seeking a Junior Credit and Collections Representative. This position is responsible primary for the collection of accounts receivables of a portfolio of Sales customer. Strive to minimize Days Sales Outstanding, bad debt write-offs and maximize cash receipts while being sensitive to the needs/requirements of both internal and external customers. Monitor customer’s overall payment activities that include payment of invoices, account reconciliation, & deduction management which includes filing charge backs to customers. Participate in required weekly & monthly reporting on Accounts receivables analysis.

KNOWLEDGE:

• Understanding of basic accounting principles
• Strong customer service, negotiation problem solving and analytical skills
• Detailed understanding of Collection process from sale through to billing and financial reporting
• Some industry knowledge of accounts receivable practices, procedures, processes and terminology
• Demonstrated ability to interact with all levels within the organization, customers and finance agencies
• The ability to work with others, including all levels of staff, and customers with opposing views to accept/recommend payment plans and final resolution for disputes
• Plan, organize and prioritize multiple and simultaneous Credit department tasks and projects in a changing corporate environment
• Ability to write, read, interpret and acts on proper understanding of collection issues based on corporate collection standard as well as on unique situations
• Ability to make professional presentations and to communicate in writing, or orally, detailed account history analysis, status and a recommendation for a quick action
• Ability to identify high risk/past due accounts and recommending appropriate action

WHAT WE OFFER:

• A competitive base salary $45K-$50K plus bonus and other perks
• Vacation plus additional flex days
• Comprehensive benefits
• Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment
  If this sounds like you and you’re excited to be a member of our team, please apply now.
  We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.
  Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
  OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply

• Manage the collection and reconciliation of a set portfolio and meeting companies and credit department assigned KPI’s including assigned DSO, % of overdue AR.
• Prepare cash forecasting, collect accounts receivable for assigned region and submit statements to customers.
• Follow up on accounts with past due balances and solicit help from Credit Manager and Sales force if required on delinquent or disputed items.
• Audit daily cash receipts to the aged trial balance to maintain accuracy of customer accounts.
• Audit deductions and payment shortages.
• Investigate un-allowed deductions and follow up on paybacks.
• Coordinate with other department personnel to ensure that customers’ credit memo requests are reviewed for processing or decline.
• Ensure the final decision is communicated properly to the customers to minimize deductions on AR.
• Maintain accurate and complete records of collection activities and link all correspondence to pending line items.
• Support the dispute resolution process as required including gathering of relevant dispute information and collecting on all rejected claims, which assigned for paybacks by customer.
• Validate Major Accounts Post Audit claims requests in a timely manner and follow up with related department on credit issuance or communicate to customer the reason for decline with supportive documentation before the expiring date of rejection.
• Generate reports pertaining to own portfolio for overdue AR line items, Investigate and report arrears reason for each line item.