Junior Customer Engagement Manager - VIE Contract

at  Sanofi US

JUNIOR CUSTOMER ENGAGEMENT MANAGER - VIE CONTRACT

• Location: Sweden, Stockholm
• Target start date: 01/03/2025
  iMove, the Sanofi VIE Program, is available to citizens of the European Economic Area (EU + Norway, Liechtenstein and Iceland) aged between 18 and 28.
  PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.
  PLEASE NOTE that applications that are only submitted in French cannot be considered by our non-French speaking partners at Sanofi worldwide. Therefore, only applications that are submitted in English will be considered. Please make sure to apply with your personal email address.

EXPERIENCE:

• Experience in relevant field or pharmaceutical industry would be a plus.

SOFT AND TECHNICAL SKILLS:

• Excellent communication and interpersonal skills.
• Eagerness to learn and grow within the company.
• Proactive, dynamic, customer-centric mindset.
• Organization, planning and project management skills.
• Team player with positive attitude, and developed strategic and analytical thinking skills.
• Proficiency in CRM software and Microsoft Office Suite.

EDUCATION:

• Master’s Degree in Business or Marketing, or a related field.

• Customer Engagement: Develop local customer engagement strategies for our vaccine portfolio, understand customer needs and behaviours, translating these insights into actionable plans.
• Go-to-Market and Channel Assessment: Conduct thorough assessments of available go-to-market channels, evaluating their effectiveness in reaching targeted customer segments, provide qualitative data to support business initiatives and optimize strategies.
• Content Development: Collaborate with brand leads and local teams to develop materials and content for engagement campaigns.
• Customer Insight and Analysis: Gather and analyze customer feedback to identify areas for improvement. Relay customer insights to relevant teams. Enhance customer satisfaction and overall experience by addressing pain points and meeting customer expectations.
• Problem Solving: Address customer issues promptly and effectively, ensuring a high level of customer satisfaction.
• Sales Monitoring and Reporting: Monitor sales, develop reports, and prepare monthly dashboards with internal analytics tools empowered with AI.
• Strategic Planning: Participate in budget, forecasting, brand planning and other strategic planning activities.
• Regulatory compliance: Ensuring all customer engagement activities comply with local regulations and ethical standards.