Company Description
We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.
Job Description
Do you have experience in customer service area? Are you ready for next step in your professional career? Do you thrive on engaging with business clients, assessing their needs, and helping them unlock the full potential of products and services? If so, please read on.

Join our just created Customer Service Team! This team is crucial to the customer lifecycle and will play an instrumental role in evaluating customer needs, handling challenging inquiries, and promoting Verisk’s products and services.

• Receives/responds/investigates varied and complex incoming inquiries and/or complaints regarding the organization’s products and/or services, pricing, delivery, adjustments to bills/orders, etc. under general supervision. May adapt procedures, processes and techniques
• Utilizes systems to enter product orders, reset passwords, gather information, troubleshoot, track calls, enter and/or confirm sales, and to check the status of orders
• Accountable for the quality and delivery of technical expertise to customers on the technology used to deliver Verisk products and services and of related software through a help desk/call center environment
• Responsible for high volume mailboxes and adherence to applicable SLAs
• Assesses customer’s needs and suggests/promotes products and/or services
• Qualify inbound sales leads from potential, existing and former customers
• Assist with special projects assigned by management

Qualifications

WE ARE LOOKING FOR A CANDIDATE, WHO HAS:

• University degree
• At least one year of experience in a customer facing position
• Ability to build strong relations with business clients
• Strong listening skills
• Excellent oral/written communication in English and interpersonal skills
• Ability to make decisions with minimal supervision
• Proficiency in Microsoft Office tools
  

  LI-AA1

LI-Hybrid

Additional Information
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you’ll have the chance to use your voice and build a rewarding career that’s as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

• Receives/responds/investigates varied and complex incoming inquiries and/or complaints regarding the organization’s products and/or services, pricing, delivery, adjustments to bills/orders, etc. under general supervision. May adapt procedures, processes and techniques
• Utilizes systems to enter product orders, reset passwords, gather information, troubleshoot, track calls, enter and/or confirm sales, and to check the status of orders
• Accountable for the quality and delivery of technical expertise to customers on the technology used to deliver Verisk products and services and of related software through a help desk/call center environment
• Responsible for high volume mailboxes and adherence to applicable SLAs
• Assesses customer’s needs and suggests/promotes products and/or services
• Qualify inbound sales leads from potential, existing and former customers
• Assist with special projects assigned by managemen