Junior Customer Service Representative

at  Diatron MI Zrt

Diatron develops, manufactures and markets hematology analyzers, clinical chemistry analyzers, and
associated reagents for human medical and veterinary use.
At Diatron, we not only pride ourselves on the quality of our products, but also on the quality of our
support through our comprehensive product training programs and our excellent technical support and
customer service teams.

KNOWLEDGE, SKILLS AND EXPERIENCE:

Minimum College Degree or Equivalent
Knowledge of administrative and clerical procedures and systems such as Windows office,
processing, managing files and records, transcription, designing forms, and other office
procedures and terminology
Strong organizational, communication, interpersonal skills.
Precise, self assertive

Work with Diatron’s Distirbutors, arrange and assure timely implementation of incoming sales
orders as well as related documentation , paperwork;
In case of any special customer’s demand, clarify it with other departments,
Clarify products availability and delivery dates with production, warehouse, purchasing and
QA departments and inform customer accordingly
Interface with our financial department to confirm deliveries and resolve discrepancies.
Prepare paperwork i.e. invoicing, packing list, pro forma invoice for deliveries .Determine
charges for services requested, check deposits or payments, and/or arrange for billing.
Interface with forwarders, issue delivery orders if needed
Reply customer’s non technical claims, enquiries, like certificates, authorizations
Update sales team with order and delivery information