Junior Customer Support Executive (no previous work...
at Fathom
Bristol BS8 1EJ, , United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Jan, 2025 | GBP 30000 Annual | 31 Oct, 2024 | N/A | Geography,Programming Languages,Sponsorship,Gis,Interpersonal Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JUNIOR CUSTOMER SUPPORT EXECUTIVE
Salary: £25.000-£30.0000 per annum, depending on experience
Location: Bristol City Centre (Hybrid working with 2-3 days office required)
SKILLS AND EXPERIENCE:
- No prior work experience required; we welcome recent graduates or entry-level candidates.
- Ability and willingness to communicate effectively with customers.
- Strong communication and interpersonal skills.
- Curious, problem-solving mindset with a keen attention to detail.
- Willingness to learn and adapt in a fast-paced environment.
- Familiarity with programming languages, ideally Python.
- Experience using GIS technologies, ideally QGIS, and a good understanding of geospatial data formats.
- A degree in GIS, Geography, or a related field would be advantageous.
- You must live in an easily commutable distance to Bristol and have right to work here (we are not able to provide sponsorship for this role)
Responsibilities:
ABOUT THE ROLE
We are looking for a proactive individual who is excited to start their career within customer success. You will be the first point of contact for our clients, helping them navigate our products and services, and supporting the wider customer success team. Your role will involve generating and delivering sample data, providing ongoing support, and solving or triaging any technical questions clients may have. You will be instrumental in translating complex data into simple, understandable concepts, ensuring our clients can make the most out of our data.
RESPONSIBILITIES:
- Address customer inquiries and provide timely solutions.
- Collaborate with the Customer Success team to develop best practices and workflows.
- Generate bespoke data and map imagery for clients and prospects, or for internal use by the Sales and Marketing teams.
- Maintain accurate records of customer interactions in our CRM system.
- Gather customer feedback to help improve our services and products.
- Participate in team meetings and contribute to project discussions.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT Software - Other
Customer Service
Graduate
Proficient
1
Bristol BS8 1EJ, United Kingdom
