Junior Customer Support Specialist

at  ZIVVER BV

PLEASE NOTE, WE ARE NOT AT LIBERTY TO RELOCATE FOR THIS POSITION. WE CANNOT PROCESS YOUR APPLICATION IF YOU ARE NOT DUTCH-SPEAKING AND NL-BASED.

At Zivver, we believe every challenge is an opportunity. As our Technical Support Specialist, you’ll be the detective who gets to the bottom of every technical issue. Whether it’s diagnosing a non-working plugin or hunting down a persistent bug, your expertise and solutions are invaluable. You will enable hospitals, lawyers, dentists, schools, government agencies, and more to continue their essential communications securely and effortlessly.
Sound Technical? It Is! This role goes beyond just resetting passwords. You’ll be recording and analyzing logs, diving deep into the material to understand what the customer wants to achieve and why something isn’t working. But don’t worry, you won’t be doing this alone. We provide thorough on-the-job training to help you master the skills you need.

EXPERTISE YOU’LL BRING:

• You come from an ICT study, have approximately 1 year of work experience in a similar role (including internships), or have the desire and motivation to step into a technical role and learn;
• You spot inefficiencies like no other and are a true process improver;
• You are fluent in both Dutch and English;
• You are service-oriented and always looking for the best way to help our customers;
• You are tech-savvy or eager to learn.

WHAT YOU’LL DO:

• Manage technical incidents and find the best solutions.
• Reassure and collaborate with customers to solve their problems.
• Work with other departments to enhance our customer experience.
• Detect, reproduce, register, and monitor bugs.
• Provide feedback to improve our products and business processes.
• Suggest improvements for our tools, channels, and user interaction pages.