Junior Desktop Analyst

at  AB Agri

Location: Lynchwood Business Park, Peterborough
Contract type: 6 month Fixed Term Contract
Are you seeking an opportunity to work with in a professional IT team? Have you got experience of providing IT Support? We have an exciting opportunity to recruit a Junior Desktop Analyst on a contract basis to coordinate and deliver an IT Windows 11 upgrade project activities for AB Agri by supporting the project lead and also provide technical IT support to our users either in person or remotely.

ABOUT US

We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture.
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.

Working with our Windows 11 project lead to ensure required activities are delivered. This will include:

• Desktop support including the build of new machines, hardware triage activities
• Install and configure desktops, laptops with Windows 11
• Troubleshoot and resolve hardware and software issues related to Windows operating systems.
• Procurement and provisioning of new hardware
• Monitor and work within AB Agri’s ticketing system to resolve user incidents and requests, regarding Windows 11 project activities. Working with our internal IT teams as well as our third party stakeholders and wider Shared Service Centre teams.
• Ensure that key administration activities associated to the project tasks are achieved and maintained, such as order processing, scheduling activities.
• Building and maintaining relationships with internal and external stakeholders.
• Supporting the IT Service Delivery Manager and Project Lead where necessary.
• Provide technical IT support to AB Agri users and key stakeholders via several methods, including telephone, email, MS Teams or in person