Junior Desktop Systems Analyst

at  Crown Lift Trucks Ltd

About Crown Lift Trucks Ltd
Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.
Our brand promise is:

“CROWN DESIGNS, MANUFACTURES, DISTRIBUTES, SERVICES AND SUPPORTS MATERIAL HANDLING PRODUCTS THAT PROVIDE CUSTOMERS WITH SUPERIOR VALUE.”

Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.
Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.
Job Description
Main Tasks:
- Provide cross-site support (onsite if required) to our users in the areas of:
o Microsoft Windows 10/11
o Microsoft Office 365
o Microsoft OneDrive/Sharepoint
o Adobe Applications
o Crown applications
o Web applications
o Various other Software issues
o Mobile Device Management

o Technical issues (PCs, notebooks, printers and peripheral devices)

• Installation, configuration, maintenance and assembly/disassembly of hardware
• Analysis and resolution of error situations as part of 1st level support
• Responsible for the use, maintenance and processing of service requests and incidents in our ITSM tool in accordance with ITIL
• Point of contact for our regional IT infrastructure team
• Coordination of external service providers

Person Specification

Essential Skills:

• Although this role is branch based, our IT department is based in Munich so you will need to be comfortable working independently from your wider team
• Interpersonal skills are also required as the role requires the ability to liaise effectively with customers and multiple internal departments.
• Being self-motivated is necessary for this position.

Vacancy Details
Hours of Work:
Monday to Friday – 37 hours per week
Target Salary:
Competitive salary
Holidays:
25 days holiday.
Pension:
Company pension plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

• Company pension plan.
• 25 days annual leave plus bank holidays.
• Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
• Employee assistance programme.

Please refer the Job description for details