Junior Engineer 1st Line

at  Vodafone

WITH THESE ACTIVITIES YOU WILL HAVE A GREAT IMPACT ON OUR BUSINESS:

• 24h/7days monitoring of the Vodafone Germany and Czech RAN Network, using umbrella fault management systems and specific NMS’s;
• Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required
• Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
• Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;
• Participates at internal and external training sessions in order to permanently improve his/her technical skills;
• Maintain & update NOC processes and procedures;
• Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required;
• Maintaining and updating the fault management systems throughout the Incident lifecycle

WITH THESE SKILLS YOU ARE A GREAT CANDIDATE:

• Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM);
• Capable to understand and to work with different Windows applications (WEB - based);
• Good communication skills;
• Team working oriented;
• Gained an IT qualification e.g CCNA (or working towards);
• Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT;
• Good knowledge of English and nice to have German;
• Technical university degree or student to: faculty of Electronics, Telecommunications, Information Technology;

Please refer the Job description for details