Junior Functional Salesforce Consultant

at  Deloitte

Deloitte Digital Luxembourg is the firm’s Creative Digital Consultancy. From defining our clients’ digital strategy to designing and deploying their digital platforms, we help our clients imagine their future, with the customer experience at the heart of the process. Deloitte Digital, it’s also around 50 studios around the world, made up of designers, strategists and technology experts - a powerful combination of creativity, business knowledge and technological know-how.

• Support our customers in the analysis, design and implementation of innovative solutions using the Salesforce platform in the areas of Sales, Service, Marketing and Pricing
• Drive discovery workshops to analyze as-is processes and to define client’s requirements aligned with their strategy as well as market and technology trends
• Identify the functional requirements of the platform and design process flows and data models
• Create backlog for development including writing user stories, conducting refinement session and backlog grooming
• Configure and customize the platform to align with the identified business requirements
• Collaborate with technical teams to identify integration points with other systems and design seamless data exchange between Salesforce and external applications.
• Conduct thorough testing of Salesforce functionalities and processes to identify and rectify any issues, ensuring the system is stable and functioning as intended
• Provide user training to ensure smooth adoption of the Salesforce platform
• Support the coordination of digital transformation projects, the development of new offerings, sales activities and the preparation of offers.