Junior Helpdesk Technician

at  Allnorth Consultants Limited

BIG ENOUGH TO KNOW HOW, SMALL ENOUGH TO KNOW YOU

Allnorth is a multi-disciplinary engineering, project delivery, and construction services company. We provide smart and practical project solutions to clients in the metals and minerals, energy and renewables, fiber and chemicals, and infrastructure sectors. With offices across Canada, and into the US and Mexico, we continue to grow!
Our team is our most valuable asset, and a triple bottom line (TBL) philosophy is at the heart of our business. It takes a talented, motivated and empowered team to delight our clients, driving profitability for all parties. When it comes to guiding principles, safety is part of our DNA, we are committed to building and nurturing Indigenous relationships, we support our communities, and we recognize the importance of environmental stewardship.

OUR IDEAL CANDIDATE

Our Allnorth IS team is looking for an enthusiastic Junior Helpdesk Technician to join our team in Prince George, BC. The ideal candidate for this Junior Helpdesk Technician role would possess a combination of technical skills, interpersonal abilities, and a passion for learning.

WHAT YOU’LL BRING TO THE TEAM

The right candidate for this role would possess the following:

• A solid understanding of computer hardware, software, and networking concepts
• You should be familiar with operating systems such as Microsoft Windows and common productivity applications like the Microsoft Office suite
• The ability to diagnose and troubleshoot technical issues efficiently is crucial
• Adept at analyzing problems, identifying root causes, and implementing effective solutions
• Be comfortable collaborating with colleagues and seeking assistance when needed
• The ability to work effectively as part of a team is important for resolving complex technical issues and contributing to IT projects
• Eager to learn new technologies, tools, and procedures
• A proactive attitude toward self-improvement and be open to acquiring new skills through training and hands-on experience.

Responsibilities include:

• Provide first-line technical support to end-users via phone, email, or in-person
• Diagnose and troubleshoot hardware, software, and network issues
• Assist in the setup and configuration of desktops, laptops, printers, and other peripherals
• Install, upgrade, and maintain software applications and operating systems
• Ensure timely resolution of technical problems and escalate issues to senior technicians or IT management when necessary
• Document and maintain accurate records of support requests, resolutions, and system configurations
• Assist in the implementation of IT projects and initiatives
• Contribute to the development and improvement of IT policies, procedures, and documentation
• Provide basic training and guidance to end-users on IT systems and applications

The right candidate for this role would possess the following:

• A solid understanding of computer hardware, software, and networking concepts
• You should be familiar with operating systems such as Microsoft Windows and common productivity applications like the Microsoft Office suite
• The ability to diagnose and troubleshoot technical issues efficiently is crucial
• Adept at analyzing problems, identifying root causes, and implementing effective solutions
• Be comfortable collaborating with colleagues and seeking assistance when needed
• The ability to work effectively as part of a team is important for resolving complex technical issues and contributing to IT projects
• Eager to learn new technologies, tools, and procedures
• A proactive attitude toward self-improvement and be open to acquiring new skills through training and hands-on experience