Junior Implementation Specialist

at  Freightos

Founded in 2015 and based in Luxembourg, Shipsta by Freightos is a global tender procurement platform that transforms freight procurement for top-tier enterprise shippers. It streamlines tender management by connecting shippers with a vast network of carriers, optimizing logistics operations. In plain terms, Shipsta simplifies the complex world of freight procurement, making it more efficient and accessible for businesses worldwide.
As of 2024, Shipsta joined Freightos, the global booking and payment platform for the trillion-dollar freight industry. The Freightos platform is used by hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters. Oh, did we mention we’re traded publicly on the Nasdaq (CRGO!)
Our team at SHIPSTA by Freightos strives to disrupt the logistics industry - and we firmly believe that teamwork will make our dream work.
We are more than ready to become the world’s best logistics eProcurement platform, making it as easy as buying a pizza with your phone. In order to strengthen our Implementation Team for an even greater outreach, we are looking for a Junior Implementation Specialist for big Enterprise sales!

BASIC REQUIREMENTS

• Junior / Entry-level
• Understanding of the Logistics industry and Logistics procurement
• SQL knowledge, preferably work experience with PostgreSQL
• Strong analytical mindset
• Knowledge in working with XML/XSLT template maintenance
• Excellent written and verbal communication, interpersonal, and organisational skills
• Experience in working with ticketing tools, incident management and CRM systems
• Being tech-savvy with good technological acumen
• Enthusiasm for agile, dynamic, and fast-growing business environments

PREFERRED REQUIREMENTS

• Previous work experience in the Logistics/LogTech industry
• Previous work experience in the SaaS industry
• Work experience with any BI reporting or data modelling tool is an advantage

• Analyse customer requirements and provide technical solutions within our IT system landscape
• Configure our logistics procurement software based on customer specific requirement
• Create and analyse existing SQL queries for performance improvements
• Liaise with Project Managers during a customer implementation cycle and provide necessary support to the implementation team
• Report bug and follow-up on fixes with product development team
• Stay engaged with product teams to understand roadmap and implications for customers
• Focus on the big picture and contribute meaningful feedback and suggestion to other teams, for example Development and Product Management
• Continuous optimization of processes, e.g., through automation, documentation, and standards
• Supporting the development of the core product of SHIPSTA through understanding of customer requirements to create the greatest possible added value for all customers.
  Requirements: