Junior IT Product Manager - Marketing Technologies

at  CIPD

THE ROLE

You’ll provide support for our marketing systems, particularly Salesforce Marketing Cloud, to ensure routine requests are responded to and resolved quickly. You’ll also cover monitoring products within the portfolio and contributing to housekeeping activity. Lastly, as a Marketing Technologies Junior Product Manager, you will also provide support to the Marketing Technologies Senior Product Manager in improving the operation and adoption of their portfolio of products.

WHAT YOU’LL BE DOING

• Investigating and delivering solutions for product backlog items assigned by the Senior Product Manager.
• Assisting the Senior Product Manager with regular KPI reporting on the Marketing Technologies portfolio.
• Performing ongoing housekeeping activities for all marketing technology products at the direction of the Marketing Technologies Senior Product Manager.
• Assessing and resolving incoming support requests and incidents. Escalate more complex to the appropriate resolving team and liaise with suppliers where required.
• Maintaining documentation for solutions and knowledge base articles.
• Monitoring performance of core products and producing KPI reports monthly.
• Keeping financial information and contracts with third party suppliers up to date in the contract management library
• Contribute to and maintain the training programme for Marketing Cloud users.
• Onboarding new users for any tools in the portfolio. Creating accounts, sending training material and address any questions or concerns a new user may have.

What you’ll need to be successful

• Experience of product support (sometimes technical)
• Marketing Cloud or other email product experience
• HTML/CCS understanding
• Desire to make improvements to technology within the portfolio
• Keen to learn new technologies
• Excellent communication and relationship management skills.
• Strong analytical and problem-solving skills.
• Attention to detail is essential along with good business awareness, project management, organisational and interpersonal skills.

IF THIS ROLE DESCRIBES YOU AND YOUR CAREER ASPIRATIONS, CLICK APPLY.

CIPD: valuing everyone as an individual! The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, sexual orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.
We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.
Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible